Eastpak guarantees its products against possible defects in materials and workmanship it offers a standard warranty of 30 years on all regular products (packs, bags and luggage). Where such defects occur Eastpak will repair or replace the item in question.

The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty.

If you are not sure which warranty is the right one for your Eastpak please check the hangtag that comes on your bag at purchase, this will clearly state the relevant warranty term.

The warranty is limited up the value of the Eastpak in question and is only valid when the product is used for the purpose it was intended under normal conditions. The warranty does not cover any damage caused by normal wear & tear, neglect, misuse, abrasion, exposure to extreme temperatures, acids or solvents; nor does it cover damage caused by third parties during transportation (such as airline travel).

All returns are subject to inspection and approval by Eastpak before any repair or replacement is authorised.