4.5 Excellent Customer Service Swamps753 | 15/01/2010 | See all Swamps753's reviews (1) I bought this box set for the kids, as we have seen several of the films, and wanted to see more - and what a bargain price. When we received the boxed set, unfortunately, there was a duplicate episode, but PLAY.COM immediately offered a solution. They kept a check on the returning package, and advised they had the replacement set, when the replacement was sent out. Not only that, they refunded my postage and also called me personally to ensure we had received it and were happy. TOP MARKS for customer service and what a personal touch in this day and age of electronic buying. I recommend Play.com to all our friends, and they now especially deserve a 5 star rating. Many, many thanks from a happy and highly impressed customer. I will be spending my money with you all the time.