This is the third unit I have bought from Tradewarehouse. The first for my mother and the second for my daughter. I was so impressed with the features and picture quality I bought a 19" one for my bedroom. Mine had a minor cosmetic blemish which customer services were quick to rectify. I received a response to my e mails within an hour and they offered to refund/ replace with no quibbles. I would reccomend tis tv and Tradewarehouse.