In the 15 months in which I had my Zen, the first 12 months were fantastic. However, 3 months later, my Zen has completely stopped working for no reason. It enters Recovery Mode to try and resolve the problem, but nothing happens. I have also downloaded the Repair Tool off Creative's website, but it doesn't do anything.
The warranty is only 12 months long, so low and behold, as soon as I am out of the warranty period, my Zen breaks for no reason. Creative do not care one little bit. I have been quoted approx £98 to send the Zen back to them to be fixed - why on earth would somebody pay this when a new Zen would cost only a little more. Creative are very dismissive and do not appear to care about customer care or satisfaction.
Unfortunately I have also spent £40 on the Zen Accessory Kit and also £120 on a Docking Station espeically for the Zen Vision M, and now my Zen is broken, the other equipment costing £160 is now also completely useless to me. All in all, I have spent £310 on my Zen, Accessories and Docking Station and I am so angry that it has proved to be a complete waste of money.
Quite simply, do NOT buy this product. How Creative get away with making such sub-standard products is beyond me. I'm looking at I-Pods now, although I understand that I-Pods are also liable to suddenly stop working.