I was enjoying the functions of this player and plugged it into the internet to get the additional features when it asked to update to the latest firmware. Thinking this should be ok as Samsung should only deliver tested software, I follwed the instructions carefully and following completion it seemed to work ok with a couple of minor irritations. Now, 2 days later, the player boots to leave the word "LOAD" on the screen and will not do anything else. on searching google, this seems to be a common issue so if you have bought one of these, do not upgrade the firmware, looks like mine will need to go back to Samsung!