customer Reviews
Average rating (2 reviews)
I have just been for my makeover this weds - 24th November 2010
I have to say, it was a good experience. We paid 25gbp booking fee, which was refundable.
We arrived for our 12 noon appointment, given a short questionaire which basically was asking what style of make up & what kind of photo's do you want?
We did have to wait after this being completed. But it wasn't too long.
We were then shown to the make up station. Asked what I wanted, and as i wasn't sure, she made a suggestion & said if i wanted a bit more on, then she would do that.
I was very happy with my made up look. Very very different to what I usually wear. I will say that after they apply your makeup, they do try their best to sell you what they've applied. if you do make a purchase, then this comes out of the deposit you paid. If you don't buy any makeup then they refund your 25gbp.
We then sat to have our hair done, and i had a suggestion from the lady doing my hair that as I had good shape to my hairstyle, then to just add some body, which was the best suggestion considering the end result.
I have to say that i didnt feel a million dollors due to my hair looking exactly the same as i went in, with an added bit of body.....but it did look great.
After more waiting about, we then went through to the studio to have our photo's doing.
The female photographer made us feel very at ease. I say us & we, i went with my auntie.
she asked to see our outfits, as we took 3 different ones each.
We had a great laugh durinig our photo session.
I will say the overall experience was good. the hard sell at the end was intense, but this outweighs everything else, and i wouldn't let it put you off buying this.
I did pay 150gbp for my photos (8) and they upgraded my free print from a d 7x5 to a 8x6 print, and gave me one of the photo's on a disc worth 100gbp! for free.
so i didnt think they were that bad.
My Sister and I booked this after recieving at a birthday present from my Boyfriend. We went last Saturday and I have to say it was extremely disappointing.
Good points: The make up artist was friendly and my sister looked fab, I looked a little like a transvestite and looked very orange in the photos not good when your a red head!! The Photographer was really chatty and friendly and made us feel at ease.
Bad points: It was busy cramped and not at all relaxing atmosphere. They told me not to wash my hair that day in the email you get when you book, the make up artist told me this wasn't right and all she did was curl my dirty hair!! Didn't feel too glamourous.
Then there is very high pressure sales at the end and they try and get you to spend 100s of pounts on photos. We told the viewer we had a budget, he told us to forget it. He then procedeed to get us to pay £350 for 15 photos on a CD. When we said we couldn't afford this he told us we should ask someone we new for the money. Luckily I'm not too easily swayed. When I told him we just wanted what came with the package we originally booked, we found out that the deposit for which I paid £50 on top of what my boyfriend paid to get the voucher from Play, was non refundable as this gets used on your supposedly free picture. Extremely disappointing!!!
Rakuten's Play.com Delivery & Returns
-
Free Delivery to the UK: within 3-5 working days from dispatch date
-
Free Delivery to Europe: within 7-10 working days from dispatch date
-
UK First Class Delivery: within 2-3 working days
-
UK Express Delivery: next working day if ordered before 3pm
We want you to be happy every time you shop with us, but if you ever need to return
anything, we're here to make things as easy and convenient as possible.
If you're not completely satisfied with your purchase, you can return the item to
us in its original condition within 30 days of receipt and we'll issue a full refund,
or replace the item, if preferred. To return an item, please go to your
order history
page, select the order you would like to return, and follow the simple steps at our online returns centre.
PlayTrade Delivery & Returns
Items purchased through PlayTrade are usually dispatched within 24 hours.
Please see individual product listings for more information.
PlayTrade purchases need to be returned directly to the seller. If you wish to return a PlayTrade purchase,
please contact the seller through your
order history page.
More Information
Delivery:
To find out more, please read our returns policy.
Returns:
To find out more, please read our returns policy.