My experience of the helicopter has been poor. It worked O.K for the first flight. I took between 15-20 mins to charge( This is an indication of a low quality Li-on battery) and the helicopter would only fly to a height of 2ft.
It is difficult to control and not suitable for younger people. The vertical control lever returns to the down position when left alone. On take off It kept spinning round and round no matter what I did, it also it went either forward and backwards every time, both times I tried to adjust the controls. I could never get it to hoover properly. My other helicopter is the Remote Control Helicopter: Gyro Apache, which has 76 review and that is perfect, that helicopter is suitable for younger person. This is a VERY POOR QUALITY HELICOPTER. DO NOT WASTE YOUR MONEY ON THIS HEICOPTER
The product is great, you can't really fault it for the price, seems stable in flight and easy to control. However as for play.com... I ordered two of these and they sent both on the same controller band 'B' which is fine for me because I got the second one for spares and repairs. May well have been a different story if I bought them as a gift for two kids though, there would have been allsorts of controller confusion. On the whole great product and great service, maybe they just need to be more careful with orders of 2 or more. I suggest leaving them a note about this when you order, as they come in controller bands A, B , or C.