I ordered this product as a gift for a friend. I ordered it at 8am the day before and it arrived today at 11am. Super fast delivery for Play.com's standard free delivery. It arrived in an envelope. In the envolope was a long, rectangular box. Inside the box, there was a resealable bag which contained a long rubber (black) tube, a pair of the stethosope ears and the head of the scope in a seperate small resealable bag. I realised you had to set it up, but it was easy to set up, no instructions needed and works brilliantly. This is not a toy - its the real deal. Very happy overall, which is why I gave it 5 stars.