I was in the exact same boat as a previous poster, i too pre ordered very early on and still had to wait 4 days AFTER release for the game, VERY bad service from play, i wish they would get it right as a few of my more recent items have been delivered late too. But as for a pre order... i wont be ordering again.
To me this is very simlar to last years game (fifa 10), except some of the most simplist of things seem to have gone out of the window.
People say the passing is better but i disagree, everytime i string a few passes together sooner or later it decides to pass to the wrong player in a different direction to where im pointing my analogue stick... very irritating!
Also players dont move into space so much which really bugs me, they always run close to a defender.
Thats just 2 of the major issues for me as of right now.
A positive is the crossing feels alot better then previous games.
Ive been told PES this year is better so i might have to check it out.