The sound on this player is tremendous, You may need to play around with the graphic equaliser a bit to see what suits you best. A lot of peope have reported crashing/freezing problems. A lot of crashing occurs for four reasons:
1. Because the firmware needs updating. Don't assume that just because you've bought it new it has the latest firmware installed. Mine didn't. This is easily accessed by going to Creative's website and downloading the rescue tool. Once you receive your player give it a four hour charge and then first download and update the firmware. The unit is usually not charged when it ships so will not respond when you switch it on and your PC won't recognise it. Don't panic and think it's faulty! Just plug it in and the blue light at the side of the on/off switch will start blinking gently and the screen will come to life.
2. Whatever you do don't unplug the player from your PC when the animation is still moving.
3.There is too much media in the player. Like a PC or laptop it needs a little room in the memory to operate efficiently. What you get won't be 32GB anyway, as all manufacturers do, the storage space is rounded up as it is easier to sell a player as 32GB instead of 31.5 etc. Also formatting takes up some memory. To prevent freezing/crashing leave at least 10-20% free.
4. You've got a monday morning or friday evening unit and it's a dud. If you get a white screen it's a dud. Send it back. For this reason keep your invoice and packaging for the 12 months guarantee.
The player does have a tendency to freeze when transferring a lot of data. A needle or paperclip in the reset button at the bottom restarts the machine without losing any of your music.
There's no need to install the supplied software if you have windows vista - the PC recognises and installs the latest the drivers when you plug it in. You can then use Windows media player - it's a breeze to transfer tracks. One benefit of not using the supplied software is that your album art is more reliably transferred over.
A couple of hints - to get back to the main menu press and hold the back arrow button top left. When playing audio, the up/down buttons on the D pad work to adjust the volume so no need for a dedicated volume button. Bear in mind that the unit is not FULLY compatible with all SD/SDHC cards - again look at the creative website to see which cards are fully supported. You need to activate the memory card through the players menu and then it will be recognised as an external drive.
Regarding the battery life, it needs a good four hour charge initially then 3 or 4 full discharge/recharge cycles to optimise efficiency. use the 'hold' button to switch off the screen when it's in your pocket and turn down the screen brightness and backlight.
Only four stars from me as the memory card doesn't integrate with the main menu (Creative what were you thinking of?) and it reaches nowhere near 25 hours continuous playback. All in all a great little player though and one I would recommend. Get a case though as it's easily scratched.