Julian Richer was my employer and mentor for 5 years. I learnt how to do business, properly, from Julian. If you work in any enviroment that has customers, both internal and external, then you should own this book. It contains short, punchy, segments that are easy to read, digest and put into practise.
I consider myself honoured to have worked directly under him and this book has contributed to my success after, foolishly, leaving his employment.