Play.com promotional and discount vouchers come in the form of a unique or generic voucher code that can be used at Play.com to receive a special discount. When receiving a voucher code, a customer will also be provided with terms and conditions for that voucher code to help provide instruction on how to redeem it.
How do I redeem a promotional or discount voucher that I’ve received?
It’s easy to redeem a voucher code at Play.com. Simply add the product(s) you want to your shopping basket by pressing the “Buy” button. Click “Checkout” and either sign in to your existing Play.com account or register if you are a new customer. During the Play.com ‘Checkout’ process, you must select "I have a promotional or discount voucher", then enter your unique voucher code in the ‘Voucher Entry’ box on the ‘Pay & Confirm’ screen to receive your discount.
- Voucher Codes can only be redeemed on Play.com Items and not those sold by a third party seller
- When selecting an item to check that the seller is Play.com which is given on the listings page and under the product page with seller profile
- If a code is invalid at the checkout to check whether the items in the basket to use with the code are Play.com items
What products can I redeem a promotional or discount voucher on?
Please consult the terms and conditions of your voucher code for confirmation of what products you can redeem it against at Play.com.
Can promotional or discount vouchers be redeemed against more than one product in the same purchase?
Yes, some vouchers can be redeemed against more than one product, although this is not always the case and you should consult the terms and conditions with that voucher code.
Can promotional or discount vouchers be redeemed against Express or First Class delivery costs?
No, not at this time.
What are the expiry dates on the vouchers?
You should consult the terms and conditions of your voucher for the expiry dates.
What happens if the value of the promotional or discount voucher is lower than the price of the product(s) I’m buying?
The balance can be paid by credit/debit card or with PlayFunds.
What can I do if I’ve forgotten to apply a promotional or discount voucher I have to an order I have already placed?
Unfortunately, you cannot amend your order to add a promotional or discount voucher once you have placed it.
If I cancel an order which was paid for using a promotional or discount voucher what happens?
You should consult the terms and conditions with your voucher to understand whether your voucher can be re-used.
Can I use a promotional or discount voucher at the same time as a Gift Voucher?
No, not at this time.
Can I use a promotional or discount voucher on a purchase if I also use PlayFunds?
Yes, you can.