We always aim to dispatch pre-order products to arrive on the day of release. To ensure that you get the best possible deal, we offer a pre-order price promise. This means that if, after we've accepted your order for an item that has not yet been released, the price at which we sell that item in your country drops between then and the day it's released, we promise to charge you our lowest price.

If your item has already been shipped and we've taken your payment, we'll refund you the difference between the price you've paid and our lower price by the payment method you used (PlayFunds, gift vouchers or credit/debit card). Please allow up to three working days from the release date for the refund to be processed.