Reliability issues and very poor customer service support.

I really enjoyed this phone at first, buying it the week it first became available. Once I'd found my way around the phone's various "phone" functions, I started to try out the miCoach side of it. The miCoach Web site was pretty good to begin with and has been updated a few times too.

But, and this is a big but if you commit to a miCoach training programme, the HR sensor that came with the phone just died one day. It was fine on a Thursday morning, and dead on the Saturday. New batteries and resetting of the phone did not help. I was given a replacement but after six weeks (again on a Saturday morning) it got very temperamental. It didn't work that Saturday, but did on Sunday's run, before going on to die completely the following week.

Samsung support suggestions have been largely unhelpful, with different staff making different, often contradictory suggestions, none of which worked and some of which sounded… more »

Reliability issues and very poor customer service support.

I really enjoyed this phone at first, buying it the week it first became available. Once I'd found my way around the phone's various "phone" functions, I started to try out the miCoach side of it. The miCoach Web site was pretty good to begin with and has been updated a few times too.

But, and this is a big but if you commit to a miCoach training programme, the HR sensor that came with the phone just died one day. It was fine on a Thursday morning, and dead on the Saturday. New batteries and resetting of the phone did not help. I was given a replacement but after six weeks (again on a Saturday morning) it got very temperamental. It didn't work that Saturday, but did on Sunday's run, before going on to die completely the following week.

Samsung support suggestions have been largely unhelpful, with different staff making different, often contradictory suggestions, none of which worked and some of which sounded like the customer service staff member was making it up on the spot.

Poor reliability, and very poor service. I was eventually promised a replacement, which never arrived, and I had to badger Samsung again, who insisted on taking me through yet more useless suggestions to correct the problem with the broken one I had. Finally, they have sent another. Unfortunately, I'm injured at the moment (not running-related) and so have not tried out sensor number three, but I am very disillusioned with the Samsung product and for the past couple of months have gone back to using my old phone.

If, like me, you need a gadget to 'get you going', then this is the gadget for you. I had my doubts, but it really is inspiring and does what it says on the tin. It's a coach in a box. Well, a phone, with the added help of a good linked website. You don't need to be super fit to use it, but the willingness to put a bit of effort in to make yourself feel better is a good start. I can't run. No, I really can't run! This coach is taking me through a three month programme, based on my own assessment run (I was rubbish!!), to get me to the stage where I can successfully run a non-stop mile without collapsing on the floor in a beaten heap. If you are super fit, I envy you, and this personalised programme will set you up with something more suited to your outstanding ability, based on your own goals and needs. The Samsung phone itself is not the whizz-bang-whoosh of the newest of the new, but it's pretty decent and does all that you'd want it to. Well, it does for me anyway. I'm happy and… more »

If, like me, you need a gadget to 'get you going', then this is the gadget for you. I had my doubts, but it really is inspiring and does what it says on the tin. It's a coach in a box. Well, a phone, with the added help of a good linked website. You don't need to be super fit to use it, but the willingness to put a bit of effort in to make yourself feel better is a good start. I can't run. No, I really can't run! This coach is taking me through a three month programme, based on my own assessment run (I was rubbish!!), to get me to the stage where I can successfully run a non-stop mile without collapsing on the floor in a beaten heap. If you are super fit, I envy you, and this personalised programme will set you up with something more suited to your outstanding ability, based on your own goals and needs. The Samsung phone itself is not the whizz-bang-whoosh of the newest of the new, but it's pretty decent and does all that you'd want it to. Well, it does for me anyway. I'm happy and I'll hopefully be much fitter very soon! Well done, Micoach!