Ordered from Play when it said "ships within 4-5 days". Got slightly worried as the same night it changed to "1-2 week delivery". Luckily, it did ship indeed within the original time frame (4-5 days). My only gripe with Play is that they didn't provide any tracking code for the HD PVR. I've just spent 170 quid for this unit, the least you can do is send a tracking code.
Installation was easy'ish - once connected, it works a treat. Hauppauge should include software for the Mac, seen as the Apple platform is increasing in market share rather quickly. Its also kinda lame that you've got to PURCHASE Mac software (Eye TV 3) in order to run this with a Mac. If your a Windows user, you've got software included in the package. But if your a Mac user, your going to have to shell out another 40-50 quid for Mac software - Eye TV is the best. Its very user friendly, advanced options and again its made my a sole Mac company who know what they're doing.
In terms of the HD PVR unit - the unit is surprisingly LIGHT. The IR receiver for the remote control could have been built into the actual unit rather than have to glue on the IR receiver.