Electronics - Play.com (UK)

Feedback	1 month	6 month	12 month	Lifetime
Positive	4	43	196	550
Neutral	0	2	7	13
Negative	0	12	48	71
Total	4	57	251	634

Positive

"Great if you're not in a hurry. Ordered 8th (saturday), dispatched 12th, arrived in the UK on the 18th. Very annoying that it comes with a European plug and UK adapter making it very bulky but I probably should have expected that coming from Germany."

Buyer: tomihawk | 18/06/13

Positive

"Received item as per description and on time. Would def order again from this seller. Keep it up! "

Buyer: Quebee | 11/06/13

Positive

"Good Quick and Easy transaction Thank You"

Buyer: buzzardboy | 05/06/13

Positive

"Good product. Good service. "

Buyer: olakunle63 | 29/05/13

Positive

"Excellent. Very pleased with item & service. Thank you."

Buyer: proximo | 02/05/13

Negative

"Took a week just for my item to be dispatched."

Seller Response: we are sorry to hear that you are not satisfied with our serivce. But the item left within 3 working days our warehouse. 02/05/13

Buyer: DavidM0120 | 28/04/13

Positive

"good item, good price, good seller"

Buyer: originalactionhero | 26/04/13

Positive

"Super fast postage!! many thanks. HIGHLY recommended seller one of the best ! ;)"

Buyer: aleighasnan | 25/04/13

Negative

"Avides cancelled my order, and refunded with gift voucher. There reason was error in price. I ordered same memory amazon for £0.62 more."

Seller Response: We are so for these circumstances. But due to an error in our offer we had to cancel the purchase. AVIDES Media AG 19/04/13

Buyer: franz12 | 18/04/13

Negative

"Does not work with Tom Tom One xl"

Seller Response: We are sorry to hear that the customer ist not satisfied with the item. But until now, we have not yet received a claim. AVIDES Media AG 19/04/13

Buyer: dogoutdoors | 18/04/13

Positive

"Excellent, thank you ever so much"

Buyer: blackastra316 | 15/04/13

Positive

"Great thanks"

Buyer: sammyd2 | 14/04/13

Positive

"perfect for kiddo thanks"

Buyer: MirandaF | 07/04/13

Positive

"perfect for kiddo thanks"

Buyer: koomie | 07/04/13

Positive

"All went well and received in good time over a bank holiday period."

Buyer: Iceman999 | 04/04/13

Positive

"A bit of a language problem could be considered as in plight, Response to communications was very prompt. There was little confusion with my address but arrive on time "

Buyer: MrJim0 | 27/03/13

Negative

"received 2 items, both not working, very bad customer service, did not receive my money back. do not recommend. "

Seller Response: We are so sorry making this mistake twice. In both cases, we sent the customer a return label for a free return. 20/03/13

Buyer: NEXUSMEDIA | 19/03/13

Negative

"Avoid. ..........Flashgun was German with German instructions etc... And sent from germany. Promised a return envelope but not received. Unsure about alleged 2 year warranty as customer service not effective. Really not worth dealing with . "

Seller Response: We are so sorry for our mistake. The customer has already contacted us and we sent a return label for a free return. Now, we are waiting for the return in order to refund. 19/03/13

Buyer: kramrenraw | 13/03/13

Positive

"received with thanks."

Buyer: Spenny371 | 08/03/13

Positive

"thanks"

Buyer: hoody1970 | 01/03/13

Positive

"great earbuds, arrived in great time"

Buyer: chalak159 | 25/02/13

Positive

"fast service"

Buyer: theluggage | 20/02/13

Positive

"excellent price, and great service... thanks"

Buyer: WaynesGames | 20/02/13

Positive

"excellent!"

Buyer: crumpcrump | 17/02/13

Negative

"2 weeks and still no phone cover, phone scratched already, whats the point? Joke factory, will not be back."

Seller Response: ordered Friday, shipped Tuesday, maybe postal problems? sorry for the delay 27/02/13

Buyer: magicmo1 | 13/02/13

Neutral

"i bought 2x 2g sticks of this ram one stick littrally only lasted a month this is why i had to buy more they delivered quickly but as as far as this product goes i wouldnt put much faith in it or you may be dissapointed"

Buyer: Slinky1988 | 04/02/13

Positive

"Took half the time it said it would to be delivered and product is exactly as described. perfect"

Buyer: Wallywee95 | 30/01/13

Negative

"Don't order! Return policy is a disgrace. They ask you to stick a huge label on the return. Avides refunded £0.50. The price of the item was £8.35. They kept £7.85 for the postage. Basically they got item back for free. They never dispatch in 2 days."

Seller Response: customer could have returned by standard mail, specifically requested returns label usually only used for larger packages. 27/02/13

Buyer: yvesberger | 28/01/13

Positive

"Very fast delivery, highly recommended."

Buyer: swamox | 28/01/13

Negative

"Slow dispatch and didn't arrive for christmas. Also refused to give me a feedback."

Buyer: bircherboyy | 25/01/13

Negative

"I'll never use them again. Ordered an item which showed as 'In Stock'. After a week the status showed it was still 'processing in warehouse', no contact from the seller and this is despite them taking my money straight away. Cancelled and refunded."

Buyer: ally20000 | 23/01/13

Positive

"Very good follow-up customer service from Avides. Problem with product on first use (not Avides fault) plus slight goof by the packing department, problem sorted in a very orderly fashion, slight goof corrected, and everything now hunky-dory!"

Buyer: LeftGuard | 22/01/13

Positive

"Great price, Delivery could be quicker, but to be fair they do state 6-7 days. "

Buyer: SadikP | 19/01/13

Positive

"great product. Good company to deal with, kept me well informed of order status. Nice one"

Buyer: sweevo1980 | 19/01/13

Positive

"Many thanks!! a++"

Buyer: Iggi76 | 19/01/13

Positive

"Our son was very pleased with the headset, Thank you"

Buyer: terrythevan | 17/01/13

Positive

"as described "

Buyer: diybantam | 17/01/13

Positive

"Very fast delivery"

Buyer: haygor1 | 15/01/13

Positive

"as listed, good item"

Buyer: cgibbo | 15/01/13

Positive

"Very pleased."

Buyer: K8K8K8 | 11/01/13

Positive

"Happy with item"

Buyer: bails2013 | 11/01/13

Positive

"super fast delivery"

Buyer: Asif316 | 10/01/13

Positive

"Excellent as advertised, sent and received quickly and well wrapped up. Would use Avides again anytime, 5 stars from me!"

Buyer: nhbadfinger | 09/01/13

Positive

"Received my USB stick today in the post. Thank you for the delivery, although 6-7 day delivery is a bit too long even coming from Germany so it is unlikely I will use Avides again simply for that reason."

Buyer: button66 | 08/01/13

Positive

"Very good communication and arrived on estimated time "

Buyer: Acdoomed | 05/01/13

Positive

"thank you for the memory card "

Buyer: david29 | 05/01/13

Positive

"Very pleased with the quality of item and delivered within timescale thank you"

Buyer: lyndseyG1 | 04/01/13

Neutral

"Ordered 14 Dec (Fri), posted 19 Dec (Wed). Item not as pictured - different colouring. Could also do with bubble wrap/protective wrap as package damaged in transit."

Buyer: BookwormForever | 04/01/13

Positive

"Prompt dispatch. Took a little longer than the delivery estimate to arrive, but that's more due to the Christmas post."

Buyer: AndyStevens | 04/01/13

Negative

"still waiting 18 days after ordering something that said 4-5 days delivery, complete joke. Will never use avides again"

Seller Response: Sadly package was misplaced by postal service and only found about 10 days later. Probably due to Christmas season. Sorry for the delay. 27/02/13

Buyer: bung86 | 31/12/12

Positive

"good for older kids "

Buyer: avfc123 | 28/12/12

Positive

"Came on time and seller replyied after being contacted and were very helpful"

Buyer: MrNanu | 26/12/12

Positive

"Recieved in good order thank you"

Buyer: pjgmothergoose | 23/12/12

Positive

"Received with thanks"

Buyer: keels76 | 23/12/12

Negative

"Terrible service. Ordered on the 16th dispatched 19th // 6-7 days for delivery. I WILL NEVER. I REPEAT NEVER BE PURCHASING FROM YOUR STORE ON PLAY EVER AGAIN! I advise everyone do the same "

Seller Response: Was shipped from Germany on the 19th December and arrived on the 24th in the UK. Sorry for the delay probably due to christmas season 27/02/13

Buyer: Roska1983 | 22/12/12

Negative

"Ordered 11th December, dispatched 19th December!! Estimated delivery date is now 27th Dec......AFTER CHRISTMAS!!! Poor form by Avides and by Play.com. Disappointed and certainly will not order from Avides again."

Buyer: psura1 | 22/12/12

Positive

"good service, delivered from germany without problems. thankyou."

Buyer: theRealTel | 21/12/12

Positive

"All good. Arrived within the allotted time frame given (not bad considering the xmas rush). item arrived well packaged and in perfect condition. Very happy with my purchase. Thanks"

Buyer: DDFJR1300 | 21/12/12

Negative

"Read feedback and go elsewhere!! I didn't thought it couldn't be as bad but I got wrong product wasted weeks. Order was placed 25.11.12 got refund today 19.12.12. Play.com need to review what is going on with this supplier "

Buyer: knelly1 | 19/12/12

Positive

"Perfect Playtrader. Item arrived in perfect condition. I have no hesitation in recommending this play trader. Thank you."

Buyer: puppetman | 19/12/12

Positive

"Just what I wanted, Top seller"

Buyer: Amasythe | 19/12/12

Positive

"Slight hiccup with order, fixed immediately. Great seller"

Buyer: Shtev21 | 17/12/12

Positive

"Great product with fast dispatch and delivery. Thanks"

Buyer: Maze1988 | 16/12/12

Positive

"all working A++++++++++++++"

Buyer: bigbird9981 | 15/12/12

Positive

"Excellent service arrived within 3 days of postage would highly recommend "

Buyer: Near91 | 15/12/12

Positive

"great very fast delivery times AAA+"

Buyer: swift1 | 13/12/12

Positive

"Arrived quickly box was slightly damaged (top layer of packaging scratched) but other than that perfect A**"

Buyer: bobrlc | 12/12/12

Positive

"thanks"

Buyer: saucychops | 12/12/12

Positive

"Fast delivery, amazing price, half the RRP, makes my phone look like a 16 stone German dominatrix (in a good way). Recommend to anyone."

Buyer: Kingbigcock | 10/12/12

Positive

"good EU seller, excellent value for money. 10/10"

Buyer: KMITCHELL | 10/12/12

Positive

"Highly recommended. A++++++"

Buyer: motleyfan | 08/12/12

Positive

"5*"

Buyer: Matleonard84 | 08/12/12

Positive

"fast delivery. Thanks"

Buyer: moarif | 05/12/12

Positive

"Item arrive within the stated delivery time frame. All in good packaging so really happy with ordering from Avides. Great product for a really good price."

Buyer: Curty81 | 04/12/12

Negative

"Take heed of the negative feedback regarding incorrectly sent items. I chose to ignore this and ended with something completly different. Staff are abrupt and rude. I won't even bother with Play.com because of this. Complete waste of time. "

Buyer: fatmand | 03/12/12

Positive

"good quality and packaged well "

Buyer: bazinga123 | 03/12/12

Positive

"Good service"

Buyer: resakt | 01/12/12

Positive

"well packed, quick delivery"

Buyer: 1CIDEREDS1 | 01/12/12

Positive

"works well"

Buyer: neferteety | 01/12/12

Positive

"Very fast delivery thank you"

Buyer: geordielady1 | 30/11/12

Positive

"Great. Fast delivery, arrived brand new and sealed as promised."

Buyer: LouLongshanks | 29/11/12

Negative

"Purchased this bag advertised as Dicota but it's actually made by Basexx. There is no indication of any connection between Dicota and Basexx on Wiki or the Basexx website."

Buyer: stephenfe | 29/11/12

Positive

"Excellent seller, super delivery time, received 3 days after purchase :) "

Buyer: Jimmyhilldweller | 28/11/12

Positive

"Well packed. Arrived in good time"

Buyer: Monti65 | 28/11/12

Positive

"Well packed. Arrived in good time"

Buyer: justmonti | 28/11/12

Positive

"Really good will buy from again"

Buyer: Rbarlow | 28/11/12

Positive

"Everything was great :D"

Buyer: cheatgod | 26/11/12

Neutral

"Okay, some feedback, Online transactions are supposed to be fast. So why I had to wait 5 days, with my order sitting in Processing, I'll never know. After it was shipped it did take two days to get to the UK. Communication with Avides could be better"

Buyer: hancocka | 25/11/12

Negative

"do not use this trader he adverises things then sends something completely different [ false advertising ]"

Buyer: sheffieldtuesday | 24/11/12

Positive

"very fast delivery and great packaging on product."

Buyer: lauraraa | 23/11/12

Positive

"very fast delivery and great packaging on product."

Buyer: laurajames | 23/11/12

Positive

"speedy delivery - will not hesitate to use again"

Buyer: JohnnyLB | 22/11/12

Positive

"Goods arrived in excellent condition and works."

Buyer: rmsterling | 22/11/12

Positive

"Fast and efficient transaction, many thanks"

Buyer: dannyboy | 19/11/12

Positive

"Fast posting, smooth transaction, would recommend"

Buyer: mharridge | 17/11/12

Positive

"Very fast delivery of great item. Thanks!"

Buyer: icecakes | 16/11/12

Negative

"Do not buy from this company! They label items incorrectly and put different photo's & descriptions on which do not match the model numbers which can be very misleading. Waste of time. Feedback from other customers also state this. Avides you suck!"

Buyer: Thevamp25 | 15/11/12

Positive

"Excellent, Well worth the wait thank you."

Buyer: Richard2410 | 15/11/12

Negative

"Product went missing in the post for two weeks. Communication about this was slow and unhelpful. When the product was finally located/re-sent (not quite sure which due to lack of communication) it had been sent to the wrong address. Avoid."

Buyer: mdi8609 | 10/11/12

Positive

"Fast delivery, well packaged. A pleasure to deal with."

Buyer: fedupcustomer | 09/11/12

Negative

"Waited four days still no package and all it is is a wire play is by far the WORST shop ever!!!!!"

Buyer: Playshit | 06/11/12

Negative

"WARNING. Do not order from this seller, after having waited 3 weeks for my order a double din dvd car stereo, it finally arrived to day, but was the wrong model they sent me same brand but a single din stereo! how can they get something so wrong!!!"

Buyer: Xena2012 | 05/11/12

Negative

"Despite several reminders I have still today 5th November not received this order. Promises that they are looking into the matter and that they will keep me inforned have not been fulfilled"

Buyer: LouPog | 04/11/12

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Seller Profile

Avides

Play.com Help

Feedback	1 month	6 month	12 month	Lifetime
Positive %	100%	78%	80%	89%
Positive	4	43	196	550
Neutral	0	2	7	13
Negative	0	12	48	71
Total	4	57	251	634