Negative

"Wrong item sent. No response from TheCostumeFactory. Avoid this company like the plague, they obviously do not deserve more business."

Buyer: TheScrub | 08/08/12

Positive

"Very happy with turnaround and quality"

Buyer: lizbird | 07/08/12

Positive

"Very happy with turnaround and quality"

Buyer: lizbird | 07/08/12

Negative

"DON'T BUY FROM THEM - OVER 3 WEEKS SINCE "DISPATCHED" EMAIL RECEIVED, MONEY TAKEN FROM MY ACCOUNT & NO RESPONSE TO MY EMAILS CHASING THEM. VERY POOR CUSTOMER SERVICE. AVOID THEM ALL COSTS.....WILL ATTEMPT TO GET PLAY.COM TO DROP THEM!!!!"

Buyer: reggie76 | 06/08/12

Negative

"Item never received, contacted seller to request refund as event has now passed but no response. Have now contacted play.com directly. DO NOT USE THIS SELLER. THEY WILL STEAL YOUR MONEY."

Buyer: CometsTail | 02/08/12

Negative

"I ordered from this company over three weeks ago and they have still to deliver my order, I have tried to contact them and they have not returned my emails, they have taken the money for the item but sent the order. Very unsatisfactory customer."

Buyer: lolly1973 | 31/07/12

Negative

"DO NOT BUY FROM THEM! Order was later than estimated. No response on emails or calls about this. Returned item and still awaiting refund 9 days later!! Poor! and yet still no response on emails. Taken this up with Play.com. Never again!"

Buyer: BenBush1 | 26/07/12

Negative

"No delivery on black wig, no communication despite my email, wish I had read other feedback before buying but don't expect this from playtrade."

Buyer: EddieRooo | 25/07/12

Negative

"got a message saying they dispatched my order but i didnt recieve my item but they took the money from my account. not happy with this service at all!!"

Buyer: lesleylothian | 20/07/12

Positive

"Delighted to receive inflatable birthday cake for friend on a diet! Think she will be very amused."

Buyer: busterkins | 18/07/12

Positive

"Extremely prompt delivery! Please note, the Flash Gordon Wig also makes an excellent Pat Butcher wig :)"

Buyer: charlottehodges | 16/07/12

Negative

"Ordered this item several weeks ago, item has not arrived and I have received no response to my emails. Very disappointed and out of pocket!"

Buyer: scoobynewbie | 12/07/12

Negative

"Never received my item, sent the seller a message twice asking where it is and still no response! Terrible customer service! Have now had to take this up with Play."

Buyer: knew72 | 09/07/12

Negative

"not the wig i ordered emailed the seller but no reply!!!!!"

Buyer: shack1972 | 04/07/12

Positive

"Brilliant service - Thank you"

Buyer: xElaine1 | 23/06/12

Negative

"Do Not buy from this seller. I never received the product. I also never received a reply to e-mails I sent them. The overall service is terrible. Only had a refund when I complained to Play. If they keep using sellers like this Im sticking to Amazon "

Buyer: TimU1988 | 11/06/12

Positive

"ordered size large in the wild child costume as i read other online reviews. large is 16-18 and im a size 12 so im glad i did as it was good fit"

Buyer: michelle28 | 10/06/12

Positive

"This item arrived very quickly and was packed well."

Buyer: fotena | 10/06/12

Positive

"very quick delivery"

Buyer: lthom2012 | 09/06/12

Positive

"thanks for the prompt delivery"

Buyer: Sanjayk | 09/06/12

Negative

"Wig completely different to the one advertised. Much shorter with no braids. Emailed seller twice. No response!! Would not buy from here again!!"

Buyer: maxandmaddy | 01/06/12

Positive

"came within a couple of days, well packaged and as described. Thank you. "

Buyer: birdcage | 20/05/12

Positive

"fast delivery great outfit"

Buyer: sailorcole | 15/05/12

Positive

"Fast delivery of items! Thank you! "

Buyer: Livvia | 10/05/12

Positive

"great service the socks arrived within three days i will certainly use this supplier again."

Buyer: poll2362 | 08/05/12