DVDs - Play.com (UK) - Free Delivery

Feedback	1 month	6 month	12 month	Lifetime
Positive	0	18	88	134
Neutral	0	5	12	14
Negative	1	20	28	30
Total	1	43	128	178

Negative

"item posted on 28 dec didnt arrive till 9 jan, i know it was over the christmas/new year period but it shouldnt have taken that long i know as im a postie so dont bullshit me "

Seller Response: We apologize if your order was delivered late. We can collect and provide a refund if required. Kind regards 10/01/13

Buyer: silverwheels | 10/01/13

Positive

"Received my DVD this morning Thank you for your response"

Buyer: rosie5311 | 10/01/13

Positive

"Excellent product A+++++++"

Buyer: jacksr71 | 09/01/13

Positive

"A+++++"

Buyer: nicki2020 | 09/01/13

Neutral

"hi there ,has my refund gone through yet i posted it back to you on thursday 3rd January."

Buyer: janeymaca | 09/01/13

Neutral

"hi there ,has my refund gone through yet i posted it back to you on thursday 3rd January."

Buyer: janeymc1 | 09/01/13

Neutral

"item still hasn't arrived one month after ordering. however, seller was being very apologetic and helpful and issued a refund."

Seller Response: We are sorry for any inconvenience. A replacement has been dispatched. 08/01/13

Buyer: kristin43 | 08/01/13

Neutral

"slightly late delivery, although this may be due to it being the christmas period. Good condition "

Buyer: lottie17 | 07/01/13

Positive

"Fast delivery, safely packed and a bargain price, great value."

Buyer: dereko | 05/01/13

Negative

"I ORDERED A DVD FOR A CHRISTMAS PRESENT. IT DIDNT ARRIVE AND I AM HAVING PROBLEMS GETTING A REFUND. DO NOT USE UNLESS YOU WANT POOR CUSTOMER SERVICE!!!!!"

Seller Response: We have process your refund. Please kindly notify us if your order is delivered and we will arrange a collection. We are sorry for any inconvenience. Kind regards 05/01/13

Buyer: linrose | 05/01/13

Positive

"fabulous supportive sellere, communications beyond excellent"

Buyer: Cw1977 | 28/12/12

Negative

"Haven't received my item. It's been 10 days since it was supposedly dispatched!"

Seller Response: We are sorry to hear that your order has not yet arrive. This may be due to the high volume of orders during this period. It was dispatched via RoyalMail standard delivery. We think it may have been delayed and will arrive late We can dispatch a replacement or alternatively a full refund. 17/12/12

Buyer: dunited | 17/12/12

Positive

"Very happy with the product and seller, would use them again"

Buyer: Dutchy1981 | 13/12/12

Negative

"still waiting for my iterm (blu ray) its been 3 weeks and still waiting.."

Seller Response: We are sorry to hear that your order has not yet arrive. It was dispatched via RoyalMail standard delivery. We think it may have been delayed and will arrive late . We can dispatch a replacement or alternatively a full refund. Please let us know what you prefer. If your original order arrives late , we will collect when it has been delivered. We apologize for any inconvenience. Kind regards 12/12/12

Buyer: graham2477 | 12/12/12

Negative

"still waiting for my blu ray. its been 3 weeks and still waiting.."

Seller Response: We are sorry to hear that your order has not yet arrive. It was dispatched via RoyalMail standard delivery. We think it may have been delayed and will arrive late . We can dispatch a replacement or alternatively a full refund. Please let us know what you prefer. If your original order arrives late , we will collect when it has been delivered. We apologize for any inconvenience. Kind regards 12/12/12

Buyer: graham2477 | 12/12/12

Neutral

"dvd arrived very late but was worth the wait as it is a very good dvd"

Buyer: stephen63 | 08/12/12

Positive

"top marks from this seller"

Buyer: fagash | 05/12/12

Neutral

"still awaiting delivery, would like to know whats going on thank you."

Seller Response: We are sorry for any inconvenience. Your order has been dispatched, please allow a few more days before we can dispatch a replacement if required or a refund. Kind regards 05/12/12

Buyer: KellyMarieCole | 05/12/12

Positive

"very happy thank you"

Buyer: davidkay12001 | 03/12/12

Positive

"was fantastic"

Buyer: sparkle1212 | 15/11/12

Positive

"Arrived on time as described, excellent."

Buyer: Bunny100 | 14/11/12

Positive

"Excellent service. Item as described. Thank you."

Buyer: marala | 13/11/12

Positive

"Slight6 hic up withy faulty disc but was supplied with another. Excellent service if only people talked to each other instead of complaining. Thankyou for your superb service. Second disc perfect."

Buyer: eltel1093 | 12/11/12

Positive

"BRILLIANT"

Buyer: kisses | 08/11/12

Positive

"Received quickly would buy from again."

Buyer: homecarer | 29/10/12

Negative

"have sent e-mail about not recieving order totally ignores me "

Seller Response: We are sorry to hear that your order has not yet arrive.We think it may have been delayed and will arrive late. A refund has been processed. Please kindly notify us if your order is delivered and we will arrange a collection. Kind regards 28/10/12

Buyer: gulam05 | 28/10/12

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Feedback	1 month	6 month	12 month	Lifetime
Positive %	0%	47%	75%	82%
Positive	0	18	88	134
Neutral	0	5	12	14
Negative	1	20	28	30
Total	1	43	128	178