Gadgets - Play.com (UK) - Free Delivery

PlayTrade

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Seller Profile

What is PlayTrade?

Sold by:

merch4distribution

Positive feedback: 59 %
over last 12 months (34 ratings)

PlayTrader since: 25/06/12
Location: Germany

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(Requires a Play.com account.)

Feedback	1 month	6 month	12 month	Lifetime
Positive %	0%	57%	59%	59%
Positive	0	13	19	19
Neutral	1	2	2	2
Negative	2	10	13	13
Total	3	25	34	34

1–25 (of 34)

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Feedback History

Neutral

"Seller sent wrong colour t shirt. Not worth the hassle to send back to Germany. "

Buyer: liquidmuzic | 20/05/13

Negative

"I ordered mens XL, and got sent a YOUTH XL. Emailed them, sent it back, and have had not communication what so ever!!! Avoid ordering from here at all costs! "

Seller Response: Dear customer, we are sorry to hear the first time via this place about the problem. If you would have contacted us upfront by mail we would have organised the return and offer a free exchange or full refund. When we will receive the return, we will make a refund 100%. 15/05/13

Buyer: thebigdude | 14/05/13

Negative

"ordered shirt with pair of tities, did get shirt with two dixxs....... REALLY funny shirt??"

Seller Response: Dear customer, we are sorry to hear about this mistake in our warehouse - we always offer a free exchange. Please get in contact. 30/04/13

Buyer: notkuli | 29/04/13

Negative

"sent the wrong item and expected me to sot it out instead of simply sending a returns label,didn`t even know what my order was!"

Seller Response: Hi, we are sorry to hear about this issue. We generally offer a full refund plus return costs for returns. We will contact you immediately. Best Regards 15/04/13

Buyer: holcombe | 12/04/13

Negative

"I was sent the wrong item and two weeks after having sent it back I have not receive the correct one nor any answer to my emails where I demand it plus a refund of the shipping costs. I am tired of complaining and having no answer. "

Seller Response: Hi, we are sorry to hear about this. We didn´t receive any mail about this issue. We generally offer a full refund plus return costs for returns. We will contact you. Best Regards 15/04/13

Buyer: MimiDu | 12/04/13

Positive

"Arrived on time No issues"

Buyer: Murtiiii | 29/03/13

Positive

"all good...arrived after 4 working days..."

Buyer: mortissia | 16/03/13

Negative

"You sent me the wrong size, you sent me a SMALL and i ordered a LARGE this was for a birthday gift you have not answered any of my massage's this matter is now going to be settled by play.com .IF I SAW THE FEEDBACK FIRST I WOULD HAVE NEVER ORDERED!!"

Seller Response: We are sorry to hear about this. We didn´t receive any mail about this issue.We generally offer a full refund plus return costs for returns. We will contact you. Best Regards 18/02/13

Buyer: laurab400 | 17/02/13

Positive

"!!!"

Buyer: explorer13 | 11/02/13

Positive

"did not get it till after xmas but nice coat thanxs"

Buyer: uksean | 18/01/13

Positive

"did not get it till after xmas but nice coat thanxs"

Buyer: yazmin1963 | 18/01/13

Negative

"My item took over a week to be despatched, in total it took 3 weeks for the item to arrive so "up to 6 working days for delivery" was a bit of an understatement."

Seller Response: We are sorry to hear, that Royal Mail took so long in the pre-xmas time to deliver your parcel 18/01/13

Buyer: Sophieball | 17/01/13

Negative

"Ordered a size small, was delivered a large. Emailed company+they said I would have to post it back and then I could get a refund or exchange. Would have lost more money by posting it back so I just left it."

Seller Response: We would have refunded the return costs. 04/01/13

Buyer: TC1987 | 03/01/13

Positive

"Excellent transaction smooth and prompt delivery exactly what was ordered, would use and recommend these people."

Buyer: MGoodwill | 03/01/13

Positive

"Quick and efficient delivery (4 days after dispatch) Nice jacket. Ordered S (M was not available anymore). A bit small as expected but will do for the Spring."

Buyer: Kaytrina | 03/01/13

Positive

"All ok, good product and quick shipping. Thanks!"

Buyer: SlabTheKiller | 03/01/13

Negative

"Do not use this seller! Posted wrong item then cut off all communication when i asked for a refund after i shipped item back,I have sent 2 emails with no reply received, not impressed at all with service very unhappy would never use again."

Seller Response: We are sorry, but we never received an email from you. We generally offer a full refund plus return costs for returns. Please get in contact with us. Regards 03/01/13

Buyer: felixhahn | 02/01/13

Positive

"as described fast delivery, recommended"

Buyer: butcherbob | 27/12/12

Negative

"Ordered 15th Dec allowing 9 days to arrive before Christmas, dispatched on 17th and has NOT arrived in time! So much for 6-7 days delivery!! A-holes¿ thanks for F-ing up my Xmas!!!"

Seller Response: Dear customer, as noted with all or orders, we are shipping direct out of Germany. Just before xmas, Royal Mail takes a few days more than usual. We are sorry for the delay, but we also rely on the fast work of Royal Mail. 27/12/12

Buyer: moather | 25/12/12

Negative

"Ordered 15th Dec allowing 9 days to arrive before Christmas, dispatched on 17th and has NOT arrived in time! So much for 6-7 days delivery!! A-holes¿ thanks for F-ing up my Xmas!!!"

Buyer: stupotz | 25/12/12

Positive

"excellent, many thanks"

Buyer: JakeyB1 | 22/12/12

Negative

"Be wary.. As if 2nd hand?! Purchased a t-shirt as a Christmas present for a relative, glad I intercepted it and sent it to my address instead. Packaging filthy,as if open and reglued and t-shirt stuffed back in unfolded (creased all over). Nasty!"

Seller Response: We are sorry to hear, that the packaging was damaged and therefore the product. Please be asured, that we packed te product in original packaging and without any failure. To solve this issue, we are willing to ship a complete new product on our costs. Please come back to us, if this is a proper solution for you. 21/12/12

Buyer: Chezzaroo | 19/12/12

Positive

"Item as described, arrived on last day of delivery estimate. "

Buyer: samipah | 18/12/12

Neutral

"Ordered&sent: 19&23Oct/Reported missing: 5Nov/They sent item to Denmark instead of France/Assured me return, resend&receipt before Dec/Ordered another from Play, sent&Received:11, 13&18Nov/Contacted x times to cancel+refund: no Reply/FairPlayClaim!!!"

Buyer: 80sMusicLover | 15/12/12

Positive

"Fast & Efficient Delivery. Excellent Seller. I will use again"

Buyer: Chuckie11 | 29/11/12

Positive

"Item of great quality, arrived fairly quickly."

Buyer: SofaSpongebob | 28/11/12

Positive

"great service "

Buyer: kiezer | 28/11/12

1–25 (of 34)

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