i didnt buy from play.com as found cheaper elsewhere but thought i'd share my review as no other reviews. I've bought this item for my daughter for this christmas (2012) so as i'm reviewing this early i can't tell you what she thinks to it but i love it!!! i didn't read any reviews before i purchased it so bought it "blind". in the box it came with the usb lead, stand, pen and a "book" its not a story book more of an example of what it can do so different pages ie toystory, rapunzel and cars etc. i also ordered a case and an extra book. I then realised after they had been posted that the pen is a TAG and the book and case were TAG JUNIOR - i didnt realise there were 2 differnt book types. i phoned leapfrog and was told that the pen would work with the JUNIOR books but not the other way round ie the junior pen with the tag books. the pen and the junior books fit in the case but the free tag book doesnt fit in the case i bought so will prob end up buying the larger case later however as my daughter is 3 i suspect we will buy more of the junior books for now. i hadnt realised when i ordered it that you had to connect it to the internet either - but it was easy to do - however the problem i realised when i hooked it up is the restricted memory - its only 32 mb - i have no idea why its so small - a 4gb card these days costs nothing and this is its major (and only) downfall hence 4 stars instead of 5. it will fit about 10 tag books but alot more of the junior ones as the ones i have downloaded are only 0.3 mb as opposed to 3 mb like the big ones. so when she starts on the big ones it will be a pain swapping the books over and think it will confuse my daughter as to why some books dont work. i have noticed you can get an orange and white one thatys menat for schools that are 64 mb but they are $70 and i read something about them using different software so not sure worth the risk.
the voices are very clear and you can understand them easy - there are different voices and some are very americanised. i'm amazed at the technology - the pages in the tag books are normal paper - it seems to work on little kind of dot patterns. the junior books are board books. i think they could make the books a bit cheaper but other than that i'm really pleased with it!