At Play.com the security of your transactions and personal information is our priority.

Please take a moment to read the following information and advice to ensure that your online shopping or selling experience is as safe and secure as possible.

Secure Socket Layer (SSL)

We use Internet standard encryption technology SSL to encrypt personal data that you send to us when placing an order through the website using VeriSign Extended Validation (EV) SSL Certificates.

The EV SSL certificate triggers high-security web browsers to display our name in the green address bar and show the name of the Certificate Authority that issued it.  Once in “Your Account” pages, you can view our certificate (Issued to: www.play.com) by clicking on the status bar.

Alternatively, click on the “Norton Secured” Seal to open a verification page which contains information about play.com and our SSL certificate details.

The Symantec Safe Site/Norton Secured Seal confirms that Symantec has verified the identity of the web site and that the web site passed Symantec’s daily malware scan.

Play.com account

Password

• Ensure your password is complex; combination of upper and lower case letters (A-Z and a-z) numbers (0-9) and symbols (!£%&#). 

Don’t use personal information that others can easily guess e.g. name of pet/family member, DOB etc.  You are responsible for maintaining the confidentiality of your account.

• Change your password regularly e.g. every 60-90 days
• Use different passwords for all your website accounts

Using the same username/password combination on different website/email accounts could give someone access to all your accounts if that data was compromised. Please ensure you use different passwords on all online accounts.

If you believe someone has compromised your account details, change your password immediately.

Suspicious emails/Phishing

Unfortunately, Cyber Criminals use techniques out of our control such as undertaking phishing/spoofing attacks. 

These attacks are used to obtain sensitive information such as your username and password by masquerading as a trustworthy entity, or by placing spyware on your computer to steal your identity.

Spoof emails can look very similar to genuine emails although they sometimes look suspicious due to;

• Spelling mistakes and bad grammar
• Format – different layout to the usual Play.com emails
• Hovering cursor over the links reveals a totally different URL (website address) to Play.com
• Asking for additional information such as bank account details

 

Play.com, PlayTrade sellers, or Merchants will never ask you for your Payment Card details, Bank account details or Play.com account password via email.

If you receive an email which appears to be spoofed, do not click on any of the links, but forward the email as an attachment to privacy@play.com.  By attaching the email as an attachment (rather than just simply forwarding the email) we can trace the origin of the email from the header information.

 

Connecting to the Play.com website

Public computers

Always log out of your Play.com account when you’ve finished shopping, and then close down your browser to remove temporary internet cookies associated with your visit.