You're safe with us

We strive to ensure that shopping with us is as straightforward as possible. If things don't go as planned, we have clear processes in place to ensure you're covered.

Nearly all problems can be solved very quickly by contacting the Merchant that you shopped with.

Here's how to contact your Merchant:


In the event that you wish to return your purchase you should contact the seller directly from your Account Page. If you don’t get a response in 3 working days just contact the Customer Support team and we’ll do the rest.

Remember, when you shop with us, customer safety is our priority, and you are always covered by the FairPlay Guarantee.