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Refunds & Returns


Returns and exchanges

If you find your purchase unsuitable for any reason, we will exchange it
(subject to stock availability) or refund the cost of the item

  • The goods are in a new and unused condition, with all original packaging and labelling enclosed
  • *Note: Policy on climbing equipment and helmet returns

    Please note that for the safety of all our customers, we are unable to
    exchange or issue a refund for any new or unused climbing equipment and
    all helmets once it has left our premises. Please bear
    this in mind before you make your purchase. (This does not affect your
    statutory rights).

    Faulty Goods and guarantees

    All products are guaranteed against failure due to defective workmanship
    or materials, but this excludes faults caused by accidents, neglect or
    misuse. The guarantee lasts for 12 months from the original purchase
    (unless otherwise stated).

    If you find a fault with a new product within 12 months of purchase from 0800Stores  Ltd, please telephone 01428 713131 and request an RMA form
    . You should still enclose the original receipt
    or invoice and all packaging.

    Please be aware that in order to comply with Health & Safety
    regulations any faulty items should be returned for assessment in a
    clean condition free from mud and dirt. We regret that we are unable to
    process items that do not meet with these criteria and we will return
    such items to you.

    When returning faulty goods, please be aware that goods are returned to
    our suppliers for inspection and any refunds or exchanges may take up to 20 working

    Postage on returned items

    The cost of
    outward postage for returned items will only be reimbursed;

    Return shipping costs can only be refunded where we have sent the
    wrong goods in error. We recommend that you use a reputable courier
    (e.g. Parcelforce) for larger items and Royal Mail Special/Recorded
    Delivery for smaller items. We cannot accept responsibility for the
    returned goods until a member of our staff has signed for receipt of the

    Returns address:

    0800 Stores Ltd.
    Grayshott Golf & Sports Centre
    Headley Road
    Surrey GU26 6JL
  • The original purchase receipt or invoice is enclosed
  • in the case of faulty goods or
  • for an order cancelled under the DSRs or
  • where we have supplied a substitute for an out of stock item that you do not wish to keep.