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Free Delivery

All products sold through our store on Play.com are available with free delivery.

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When will I receive my order?

We aim to process and ship all orders ASAP. This is usually the same day if the order is made before 1pm. Any orders made after 1pm will be porcessed and sent the next working day. All orders placed on either Saturday or
Sunday will be shipped on the Monday (the next working day if there is a
Bank Holiday).

We
despatch orders utilising the most suitable delivery method, dependent
on size and/or weight. Most orders will be delivered within 2 or 3 days
but please allow up to 5 days for delivery.

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Returns

If
you need to contact us about a faulty item or to request a return you
can do so by emailing caroline@tenthplanetevents.co.uk and we will get back to you as soon as possible.