A Great Read operates a 'no questions asked' returns policy providing you return your book within 7 working days of the delivery of your order. This policy is in accordance with the UK Distance Selling Regulations. A full refund will be given for the returned items, providing they are in their original condition, however, any postage costs incurred when returning your items will be at your own cost.
After the 'no questions asked' 7 day period we will be happy to accept items for return in any of the following cases:
The item was found to be damaged or faulty.
We will either replace the item or give you a full refund (including postage costs). Please state which option you prefer. If you require a replacement, we will wait to receive the faulty copy from you before dispatching a new one.
The item was incorrectly supplied.
If we have made a mistake in fulfilling your order, a full refund (including postage costs) will be given.
We will refund the ordered item only (all postage costs will be incurred by the customer) subject to the following conditions:
- The book must be returned within 28 days of receipt in the UK and Europe
- It must be in pristine and resalable condition
- It must be accompanied by a copy of the delivery note or receipt
In all cases, items should be returned in their original packaging to:
A Great Read Ltd
3 -4 The Drove
West Wilts Trading Estate
Items should be returned to us by the most economical method. They remain your property until we have received them. If returning items in the UK, please ask the Post Office for a CERTIFICATE OF POSTING which costs nothing, but is proof that you have returned the parcel should it be lost in the post.
All returns are accepted at the discretion of A Great Read Ltd, and refunds will be given in the same tender type as the original payment.
Please allow 14 days (in addition to the delivery time) for the return to be processed.
Non DeliveryIn the event that a dispatched item is delayed or assumed lost in transit we cannot offer to replace or refund until: - 15 business days after dispatch if the item was sent via 'standard' post within the UK- 30 business days after dispatch if the item was sent via 'standard' post to the EU and EuropeA Great Read Ltd shall have no liability to you unless you notify A Great Read Ltd within a total of 40 days of the date on which the goods were dispatched to you.If you notify a problem to A Great Read Ltd under this condition, A Great Read Ltd's only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment.