When you see an item on our listing, it means we have it in our California warehouse right here right now, ready for same day processingof your order. As of 2012 we have a total of 389,284 CD's and DVD's instock 89,846 of these titles are unique titles only availabe through us! All Your Music offers the world's largest selection of music and video with over 389,284 titles in stock, including a wide range of imported goods not found anywhere else. We currently import from 24 countries and stock the product in our state-of-the-art Irvine, California warehouse to offer you the world??s largest in-stock selection. Maintaining an accurate inventory we are able to ship 99% of all orders we receive the same day! All Your Music provides unparalleled customer service. Customer Service is a top priority for us, we want every customer to be 100% satisfied. We offer top quality support to all of our customers in English, Spanish, German,French, Swedish and Japanese.
1. What is your Return Policy
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective we ask you to contact us to provide your with details for the returns procedure.
2. What is your Return Address?
For our UK customers the address is:
FREEPOST ?? RSTU-ZXAU-LULCDIGITALWAVES C/O KEYMAILALL YOUR MUSICUNIT 12 SAXON WAY TRADING ESTATEHARMONDSWORTHMIDDLESEXUB7 0LWUnited Kingdom
For our other European customers the address is:
DIGITALWAVES C/O KEYMAILALL YOUR MUSICUNIT 12 SAXON WAY TRADING ESTATEHARMONDSWORTHMIDDLESEXUB7 0LWUnited Kingdom
3. What is your Refunds policy?
PlayTrade is charging you when you place an order. When you are entitled to a refund, we will initiate a refund through PlayTrade and they will credit you. This can take between 1-3 business days.
4. How and when can you contact you?
Please contact us via email firstname.lastname@example.org. We are here to help you 5 days a week from 8 am to 4 pm (PST) (excluding US holidays)
5. How long will it take for my item to arrive?
First of all, your order ships from the USA, from our warehouse in California to be exact. Generally orders from the US to the UK take between 7 - 14 business days, but we have seen delays up to 30 days. Once we induce your order into the postal system, we have no access to it anymore.
6. Can HMRC inspect my order?
Yes, HMRC or any other Customs authority of your country can inspect your order, as you are an imported. Please make youself familiar with rules and regulations of our country.
7. Are you a professional seller?
Yes we have been selling on PlayTrade since September 2006, and so far more than 100,000 customers have left us feedback. 98% of our customers are satisfied with our service, products and selection.
8. How long have you been doing this?
We have been selling product to customers around the world since 2004 and on Playtrade since 2006.
9. I need this item urgently, can you expedite the shipping process?
No, unfortunately we cannot expedite your order. If you need it urgently we would advise you to order from one of our British Competitors.
10. Can I or you track my order?
Unfortunately international order tracking is not a service we offer at this point of time.