In the UK: Orders are usually posted within 2 business days by Royal Mail 2nd class. This usually takes 3-5 business days toarrive.
International: Orders are usually posted within 2 business days by airmail. This usually takes between 4 - 14 business days once posted but can take longer.
Damaged during delivery, defective, incorrectly advertised or not what I ordered
You can return your purchase to us within 60 business days of the date you received the item if it has been damaged during delivery, is defective, has been incorrectly advertised or isn't what you ordered. We will issue a full refund (including return postage costs) or a replacement at no additional cost. If you choose a replacement, we will dispatch it by the same delivery option you originally selected.
I have not yet received my order
In the UK: If your order has not arrived within 15 working days of posting then please check the Royal Mail Delivery Office for undelivered items. Though a `called for` card is supposed to be left, this doesn't always happen and results in post being returned to sender marked `not called for` which is a source of frustration for all parties. Please note you will need ID with your address on to collect post from the delivery office.