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Delivery Information

In the UK: Orders are usually posted within 2 business days by Royal Mail 2nd class.  This usually takes 3-5 business days to
arrive.

International: Orders are usually posted within 2 business days by airmail.  This usually takes between 4 - 14 business days once posted but can take longer.

Damaged during delivery, defective, incorrectly advertised or not what I ordered

You can return your purchase to us within 5 business days of the date you received the item if it has been damaged during delivery, is defective, has been incorrectly advertised or isn't what you ordered. We will issue a full refund (including return postage costs) or a replacement at no additional cost. If you choose a replacement, we will dispatch it by the same delivery option you originally selected.

I have not yet received my order

In the UK: If your order has not arrived within 15 working days of posting then please check the Royal Mail Delivery Office for undelivered items. Though a `called for` card is supposed to be left, this doesn't always happen and results in post being returned to sender marked `not called for` which is a source of frustration for all parties.  Please note you will need ID with your address on to collect post from the delivery office.