In the UK: Orders are usually posted within 2 business days by Royal Mail 2nd class. This usually takes 3-5 business days toarrive.
International: Orders are usually posted within 2 business days by airmail. This usually takes between 4 - 14 business days once posted but can take longer.
Damaged during delivery, defective, incorrectly advertised or not what I ordered
You can return your purchase to us within 5 business days of the date you received the item if it has been damaged during delivery, is defective, has been incorrectly advertised or isn't what you ordered. We will issue a full refund (including return postage costs) or a replacement at no additional cost. If you choose a replacement, we will dispatch it by the same delivery option you originally selected.
I have not yet received my order
In the UK: If your order has not arrived within 15 working days of posting then please check the Royal Mail Delivery Office for undelivered items. Though a `called for` card is supposed to be left, this doesn't always happen and results in post being returned to sender marked `not called for` which is a source of frustration for all parties. Please note you will need ID with your address on to collect post from the delivery office.