Electronics Ltd. offers a 14 day returns period for items that are no
longer required or have been ordered in error. You must notify us via
the Play messaging system stating your intention to return the goods
within 14 days from receipt of your goods (not the invoice date). The
goods must be is an as new condition and returned, at your own cost,
with all the original packaging and accessories. The goods are held
under your responsibility until such time as we have received them.
Therefore we do advise sending returns via a tracked, secure carrier to
ensure you have proof that the parcel has reached us safely.
All returns should be addressed to:
Play.com Customer Returns
Atlantic Electronics Ltd.
970 North Circular Road
Goods Damaged in Transit
goods must be inspected upon receipt and any damage reported to us
within 48 hours. Please contact our Customer Support Team via the Play
messaging system to report any damage. They will then advise what action
is required. We will normally arrange collection of the damaged goods
within 2 working days. Please enclose your original receipt with the
return parcel. Any goods that are reported as damaged in transit after
the initial 48 hours will have to be returned to us at your own cost for
assessment before a replacement is offered.
Faulty Goods/Claims Under Warranty
you believe that your item has developed a fault or manufacturing
defect please report the issue to our Customer Support Team immediately.
This should be done via the Play messaging system. Please provide as
much detail as possible when describing the fault to help them ascertain
the best solution. Once a solution has been decided you will be advised
on the next step. This may vary depending on the value, size, age and
manufacturer of the faulty product. Please rest assured that our team
will endeavour to resolve your issue swiftly and with the least possible