AtlanticElectronics Ltd. offers a 14 day returns period for items that are no longer required or have been ordered in error. You must notify us via the Play messaging system stating your intention to return the goods within 14 days from receipt of your goods (not the invoice date). The goods must be is an as new condition and returned, at your own cost, with all the original packaging and accessories. The goods are held under your responsibility until such time as we have received them. Therefore we do advise sending returns via a tracked, secure carrier to ensure you have proof that the parcel has reached us safely.
All returns should be addressed to:
Play.com Customer ReturnsInternet DepartmentAtlantic Electronics Ltd.970 North Circular RoadLondonNW2 7JR
Goods Damaged in Transit
Allgoods must be inspected upon receipt and any damage reported to us within 48 hours. Please contact our Customer Support Team via the Play messaging system to report any damage. They will then advise what actionis required. We will normally arrange collection of the damaged goods within 2 working days. Please enclose your original receipt with the return parcel. Any goods that are reported as damaged in transit after the initial 48 hours will have to be returned to us at your own cost forassessment before a replacement is offered.
Faulty Goods/Claims Under Warranty
Ifyou believe that your item has developed a fault or manufacturing defect please report the issue to our Customer Support Team immediately.This should be done via the Play messaging system. Please provide as much detail as possible when describing the fault to help them ascertainthe best solution. Once a solution has been decided you will be advisedon the next step. This may vary depending on the value, size, age and manufacturer of the faulty product. Please rest assured that our team will endeavour to resolve your issue swiftly and with the least possibleinconvenience.