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Delivery Policy

Where do you deliver to?

Delivery can be to any location within the UK.


How will my order be delivered?

Deliveries are usually made by Royal Mail, in the event that the order exceeds a retail value of £75 the order will be shipped using Parcel Force next day delivery service, a signed for service.


When will my order be delivered?

Delivery takes up to 3-5 working days after we receive the order, If on the rare occasion your order does not arrive after 5 working days, please email our customer services team at bbcshopplay@bbc.com


Are there any UK addresses where delivery might take longer?

Yes, there are certain areas, such as Scottish Highlands & Islands, offshore locations and Northern Ireland where delivery may take up to 14 days.


Do you deliver to BFPO addresses (British Forces Postal Office)?

Yes, we offer a delivery service to all BFPO addresses. For weight limitations and mail prohibitions please visit the BFPO website.

www.bfpo.mod.uk


What will happen if I am out when you deliver?

Royal Mail - if the parcel will not fit through the letter box then they will leave a collection card.


Parcel Force - This is a signed for service, so in the event you are unable to accept delivery, the courier will leave a card to advise that delivery has been attempted. To arrange re-delivery please follow the instructions on the card.


What do I do if the product I ordered arrived damaged?

Please email bbcshopplay@bbc.com and explain that your order was damaged. The customer services team will provide you with a returns address for you to return the item to our warehouse. They will also be happy to provide a free replacement. In the unlikely event that we are unable to provide a replacement we will refund your order.



What do I do if the wrong product has been delivered?

If you receive the incorrect item please inform our customer services team at bbcshopplay@bbc.com. They will provide you with a returns address and provide a free replacement of the correct product. In the unlikely event that we are unable to provide a replacement we will refund your order.