All deliveries will be made from our warehouse unless we specify otherwise. We aim to despatch all our orders within 2 working days once we receive them. If at any time we cannot despatch a product due a product you have selected being out of stock, we will contact you and inform you of a new estimated delivery time.
We are responsible for the products until they reach you, after this you are responsible.
We value your custom and feedback. If there is something you are not happy with regarding a product, please contact us to discuss.
You have certain rights under the law. These include:
Should you wish to return a non faulty product to us, it is important you:
When packaging the product, it is important you package it with care to ensure the product returns to us in good condition.
Whenever we receive the notification of cancelling, we will process your full refund, including the original postage costs, no later than 30 days after.
If your purchases are not as expected or have arrived damaged, please email us.
We will give you a returns number and the appropriate returns address to send to.
Please note that for reasons of hygiene, we can only accept items that are unopened, unused and in resaleable condition. All tamper resistant seals, cellophane and packaging must be fully intact and unbroken. Items for return should also be received by us within 21 days of you receiving them. You must also include a returns number and explanatory letter when returning any items.