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Dispatch Times

We ship via Royal Mail First Class for all our items. Most orders are shipped no later than the next working day - there may be a delay in shipping your order if Play.com do not approve it instantly and require further verification.

Delivery Times

The majority of First Class deliveries arrive the following working day, but Royal Mail's average delivery time for this service is 1-5 working days. These times can vary slightly during peak times such as christmas.

Shipping Cancellation / Address Change Requests

Unfortunately we are unable to accept order cancellations once an order has gone into processing due to our fast automated dispatch system. We are also unable to change the delivery address once your order has been placed for security reasons so please ensure you have the correct shipping details selected before ordering.

Delayed / Lost Parcels

Unfortunately we have to allow Royal Mail 15 working days to deliver before an item can be declared missing. If after this time your item has still not arrived please contact us if you have any questions regarding this. We are happy to replace the item(s) in the event of them being lost in the post. Unfortunately we are unable to action anything until 15 working days from dispatch have passed.