Returns And Refunds
If in the unlikely event a problem does occur with any of our products, we always do our best to rectify this and keep our customer care level second to none. Therefore, should you have a problem with a product you have received from us please contact us immediately.
We operate a 14 Day Money Back guarantee should you decide your purchase is not suitable. You can return your purchase for any reason within the 14 day period after purchase, all we ask is that you package the item(s) securely in the original packaging suitable for return.
Returns Department14 Bowness Close
CV6 2LSUnited KingdomWhen returning items to us please ensure that you include a brief note describing your reason for returning the item. Please also include your name and order number.Please note that all orders must be returned to us within 14 days of purchase.
We aim for a same-day despatch on all orders received before 3pm Monday - Friday. Orders placed at the weekend will be despatched on the following Monday unless it is a UK Bank Holiday.UK OrdersStandard delivery: 2-3 working daysExpedited delivery: 1-2 working daysInternational OrdersOur international orders are shipped via Airmail.Delivery Time:Europe: 3-5 daysUSA: 5-10 DaysRest of the World: 11-14 DaysPlease note: Although the majority of our ordersarrive at their destination within the timescales specified above,unfortunately some parcels may take slightly longer due tofactors that are beyond our control.Cancellation/Change of address on orderWe regret that once you have submitted your order we are unable to amend/cancel your order details. Please ensure that you check that your order details are correct prior to submission.