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Returns And Refunds

If in the unlikely event a problem does occur with any of our products, we always do our best to rectify this and keep our customer care level second to none. Therefore, should you have a problem with a product you have received from us please contact us immediately.

We operate a 14 Day Money Back guarantee should you decide your purchase is not suitable.  You can return your purchase for any reason within the 14 day period after purchase, all we ask is that you package the item(s) securely in the original packaging suitable for return. 

Returns Department
14 Bowness Close

Radford

Coventry

CV6 2LS
United Kingdom

When returning items to us please ensure that you include a brief note describing your reason for returning the item. Please also include your name and order number.

Please note that all orders must be returned to us within 14 days of purchase.

Delivery Information

We aim for a same-day despatch on all orders received before 3pm Monday - Friday. Orders placed at the  weekend will be despatched on the following Monday unless it is a UK Bank Holiday.

UK Orders

Standard delivery: 2-3 working days

Expedited delivery: 1-2 working days

International Orders

Our international orders are shipped via Airmail.

Delivery Time:

Europe: 3-5 days

USA: 5-10 Days

Rest of the World: 11-14 Days

Please note: Although the majority of our orders
arrive at their destination within the timescales specified above,
unfortunately some parcels may take slightly longer due to
factors that are beyond our control.

Cancellation/Change of address on order

We regret that once you have submitted your order we are unable to amend/cancel your order details. Please ensure that you check that your order details are correct prior to submission.