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How quickly do you fufill my order?

We do our best to get your order out quickly however it may take from 6 to 8 business days to pick, pack and despatch depending on our volume and the day of the week the order was received.
The speed of delivery depends on a number of factors, some of which are out of our control, such as the varying time the carriers take to deliver. So, please be patient. The warehouse staff are very keen and strive to achieve a quick turn-around of orders - but at busy times we may very occasionally need our full 28 days.

Your deliveries

We have local couriers who operate between 7.30am and 9pm to provide deliveries at a more convenient time. If your courier has called and you are not at home, you simply call the telephone number left on the Sorry I missed you card to arrange a re-delivery directly with the courier at a mutually agreeable time. They will also try a neighbour, if you're not at home.

What is your returns policy?

At Bibliophile we want you to be delighted every time you shop with us so we make our returns policy simple. Our "no quibbles" guarantee means that if for any reason you are unhappy with what you have purchased just return it to us in its original condition within 30 days and we will issue a full refund for the price of the item. We will also be happy to refund the delivery charge if the return is a result of our error. We regret we can not accept returns of overseas orders.