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Set-up in early 2013, BioHazrd is a small independent company specialising in Blu-Ray, toys, games and gifts, and we are regularly adding new items to our catalogue.

Operating from our base in Lincolnshire, we aim to provide the highest levels of satisfaction to all our customers, at prices which are easy on the pocket, and whilst we may not always be the cheapest, we aim to be the best (why not check out some of our feedback).

All of our items are in stock, so you won't have to wait any longer than necessary to get your purchases, and we aim to dispatch all our orders within 24 hours or on the next working day (although, if possible, we will always try and dispatch on the same day), and so far, 100% of our orders have been shipped within our set timescales.  We will dispatch your purchase either by First Class post or Courier service (depending on size and value of order).

OUR PROMISES TO YOU!

  1. To price our products fairly, to ensure that you get the best deal we can offer you
  2. To only sell products in our store which we physically have in stock, so there are no delays in you receiving your purchase
  3. To not artificially inflate our prices if we are the only person selling a particular product
  4. To pack your purchase with care, so that it should arrive with you in the perfect condition that it leaves us
  5. To ship your order within 24 hours of purchase (or on the next working day)
  6. To respond to your e-mail queries as quickly and professionally as possible
  7. To do our best to put right any mistakes we have made as quickly as possible
  8. To listen to your feedback and comments (both bad and good) so we can improve our service, or keep doing the things you like

Returns FAQ

Q) I need to return a purchase, what do i need to do?

A) Please see below for specific details on returns.  Please note, the item must be returned unused and in its original product packaging (box, bag etc) with all tage in place.  Please contact us at biohazrd@outlook.com or through your order history if you have any queries on an item you wish to return, and we will be happy to provide you with any further information you may need. 

Q) The clothing I ordered is the wrong size clothing, how do i return it?

A) Please let us know straight away that it is the wrong size.  If it is our error, we will pay reasonable return postage costs on your return, and if we have stock of the correct size, we will dispatch this to you as soon as the incorrect item has been received back.  If you have ordered the incorrect size, we will be happy to replace the item for the correct size ,as with items where we have made the mistake, but the return postage costs would be payable by yourself.  We are unable to offer an exchange on underwear items (unless they have been received faulty).

Q) The BluRay disc you sent me will not play, what should I do?

A) Please see our BluRay help page for advice before asking to return the BluRay disc.

Q) I have received a faulty item, what should I do?

A) Please let us know straight away through your order history, stating the nature of the fault so the item can be processed for return to us.  Once we have confirmed the item is faulty, we will offer a refund or replacement (subject to stock availability), and refund reasonable return costs to yourself as well.

Q) I have received a damaged item, what should I do?

A) Again, please let us know straight away through your order history so we can arrange for you to return the damaged item, and we will offer a refund or replacement (subject to stock levels), and refund reasonable return costs to yourself.

Q) I have not received my item yet, what should I do?

A) Please accept our apologies if your item has not arrived.  Depending on the type of dispatch service used, it can take a few days for your order to arrive with you.  If it has been sent by courier, you will have a tracking number, and you can normally track the package online at the couriers website.  If your items have been sent by Royal Mail, please allow up to 14 working days for the item to arrive (This is the Royal Mail's guideline on items sent by 1st Class Post), and if it has still not arrived, please let us know so we can arrange a refund or replacement (subject to stock levels) for you.

Q) I received a different item to what I ordered, what should I do?

A) Firstly, please accept our apologies that something has gone wrong, and then let us know through your order history so we can arrange for you to return the incorrect item to us so we can dispatch the correct item to you.  We will refund reasonable return costs.

Q) I ordered the wrong item in error, but my item has not dispatched yet, what should I do?

A) Let us know straight away through the order history, stating which item you wish to remove from your order, and we will try and stop the item from being dispatched.  In the event that it has been physically dispatched by us but you have not received the dispatch confirmation (there can be a delay between dispatch of your order and the confirmation being sent), we will let you know, and you can then return the product to us, but this would be at your cost.

Q) I ordered the wrong item, and it has been dispatched, what should I do?

A) Contact us to arrange for the item to be returned.  The return cost of the item would be payable by you.

Q) Why do you only offer STANDARD and EXPRESS delivery options, but no 1st Class Post option?

A) We believe that as standard, you deserve to get a minimum of 1st class post on all items which can be sent through the mail, so the standard delivery method for us on items which can be sent by Royal Mail is "1st Class".

Q) I chose an EXPRESS DELIVERY option at checkout and want to return an item I ordered, do you refund the EXPRESS DELIVERY charge?

A) Unfortunately, we are unable to refund the EXPRESS DELIVERY charge as standard.  We will look at each individual case, and a decision will be made and advised to you before authorising the return of the item.

In all cases, you need to inform us within 14 days of receipt of the item if you wish to return a product to us.