Delivery and Shipping
We aim to dispatch your purchase to you within 24 hours of your purchase (or on the next working day* if ordered in an evening, at a weekend or on a bank holiday). We are currently changing the way we do things to make it better for you. We are starting to phase out "free shipping", and instead we will be lowering our prices and charging for delivery.
What does this mean to you?
If you purchase multiple items from us in a single transaction, you will get better value. Once you have checked out, we will package your items up and send them to you (we will always try and combine your items into as few packages as possible), but once we know how much it will cost to send the items, if the postage you paid has exceeded the physical cost of sending, we will refund the balance to you*. Free delivery will be replaced by standard delivery.
Working days are classed as Monday to Friday 9am to 5pm (UK time), except for UK Public and Bank Holidays.
* Refund will be to the nearest £0.50 above the physical cost of postage and packaging for your purchases.
We will offer up to three types of delivery for you to choose from -
****** FREE DELIVERY ******
(To Be Discontinued, but honoured if available on your purchase)
Free shipping by either Royal Mail 1st ClassPost or MyHermes Courier Service*.
The price you see is the price you pay!
PLEASE NOTE - FREE DELIVERY IS STARTING TO BE PHASED OUT AND WILL BE REPLACED WITH
****** STANDARD DELIVERY ******
UK - Normally by Royal Mail 2nd Class Post or MyHermes Courier (Anticipated delivery up to 5 working days*)
Europe - AIR MAIL (Anticipated delivery up to 5 working days*)
Please allow up to 14 working days from dispatch for your item to arrive, as in rare occurences, your parcel may be delayed for reasons outside of our control
****** FIRST CLASS DELIVERY ******
UK - Normally by Royal Mail 1st Class Post (Anticipated delivery up to 2 working days*)
****** EXPRESS DELIVERY ******
UK -Normally by Royal Mail SPECIAL DELIVERY 1PM (Anticipated delivery 1 working day*)
*Delivery estimates only. Deliveries to remote areas of the UK may take slightly longer. Deliveries may also be delayed by circumstances outside of the control of Biohazrd LTD and the chosen delivery service. All orders will be dispatched within our set delivery guidelines
Courier to the UK - If your purchase is high value, or is particularly large, we may send it to you by a courier service. Depending on the time of your order, it may be dispatched to you on any day of the week,but will always be dispatched within 24 hours (or on the next working day as above). We will provide you with a tracking number and a link to the relevant courier network so you can see where your parcel is. Please note: if wedispatch your parcel over a weekend or on a bank holiday this only means we have handed it to the courier, and their standard delivery service times will apply (with our current courier, they aim to deliver within 5 working days, butthe average we are seeing is 3 working days). The courier will either deliver to your door with a signature, place the parcel in a safe place, leave it with a neighbour or if none of these are available, they will re-attempt delivery. You should receive a card from the courier through the door advising which of these is applicable if you are not available to receive your parcel.
*We reserve the right to use an alternative postal/courier services as necessary if your item is too large/heavy for Royal Mail or MyHermes to deliver to you. This will not affect your items delivery schedule, and will not add any additional cost to your order
PLEASE NOTE, if you are buying more than one item from us, we do not as a rule combine Express Shipping items with items where you have not chosen Express shipping, however at busy times of the year for the delivery services, we may opt to do so (at no additional cost to yourself) to ensure that all of your purchases from us arrive together in a timely fashion. If you are buying more than one item from us and select Express Shipping for multiple items in your basket, we will try and combine the items into as few parcels as possible for you, and once we know the exact shipping cost to us, we will credit back any excess shipping charge you have paid.
IMPORTANT INFORMATION -
All of our items ship from stock (we do not have to order them in to send them, or have them sent from another location), so if we are selling it, we physically have it.
We also DO NOT confirm an item has been dispatched until we have handed your parcel to either the Post Office (and obtained a proof of posting), or handed it to our courier (and have a tracking number to provide), so when you receive the notification that your parcel has been dispatched, you can rest assured that it has been picked, packed and is on its way to you.
****** IMPORTANT - PLEASE NOTE ******
When placing your order, please ensure that you have entered the correct shipping address, as we are only able to dispatch to the address on your order. If you have made an error, and have the incorrect shipping address, please let us know ASAP if you are unable to cancel the order and change the address, as we will need to cancel the order for you, and if it has been picked and packed we may not be able to stop it from shipping. Credits for items which are returned to us by the Postal or Courier Services due to an incorrect address provided by you WILL be subject to a surcharge against the credit amount refunded to you. Surcharge amount will vary dependant on the type of courier/postal service used to dispatch your item, but will not exceed the amount of the item purchased.
For us to contact you in reference to your purchase (to advise when we have it ready for dispatch, or to answer any of your questions), please ensure that you add BIOHAZRD@OUTLOOK.COM and ORDERUPDATE@BIOHAZRD.COM to your list of safe senders, and remember to check your spam/junk folder if you are expecting a response from us.