*Please note: Any orders placed between 3pm Friday to Monday morning will be processed on the Monday.*
**Please note: We are unable to ship any fragrances outside of the EU which includes the BFPO.**
UK:Standard Delivery 3-4days - FreeDelivered by our partner courier company within 2 to 4 working days of yourorder being despatched.
EU:Free delivery charge. Your order is despatched with our partner couriercompany and delivered by your local postal service. Deliveries normally takebetween 5 and 10 working days from the date your order is despatched.
Q: Which countries do youdeliver to?
A: We deliver to all countries in the EU except Romania.
Q: Can I track my order?A: Yes. For UK orders you will receive an email with a Tracking code. You canlog in to our partner courier company's website and check the status of youorder.
Informationabout the Distance Selling Regulations/Cancellations
Q:There is a problem withmy item, what do I do?A: We want you to be pleased with your purchases so we guarantee to refund anyitem you are not completely happy with, as long as it is returned in are-saleable condition with all tags attached and the order form or photocopy ofthe order form. We may not be able to process your refund without a copy of theorder form. Refunds will be charged against the original method of payment.We must receive your return within 30 days of acknowledging in writing yourwish to return your order. In the interest of hygiene we will not be able toaccept the return of underwear, swimwear, pierced jewellery or cosmetics unlessthey were of unsatisfactory quality when we sent them to you.
Q: Can I return or exchange an item in thestore?A: Items bought on play.com cannot be returned toBlue Inc stores.
Q:What about returns bypost?A: We offer a free returns service for UK customers. Simply follow theinstructions on the delivery note included on your order. It is important toget a proof of postage when returning your items. The Post Office will provideyou with a tracking number for this. We can not refund anything until we havereceived the goods back and we can not take responsibility for any returns bypost that does not make it to us or gets lost in transit.
Q: How long does it taketo process a refund?A: Once you have sent an item or items back to us for a refund, it can take upto 28 days for that refund to be processed and for the money to appear in youraccount. When you have cancelled an order before it is despatched, certainbanks can take up to 5 working days to put the money back into your account.
Q: Can I get a refund onspecial offer items?A: Yes. If you return a single item as part of the offer, you will be refundedthe price of the item minus the discount amount. A complete return of all itemsin any offer will result in you being refunded the full offer amount.