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FAQ's

Do you have a burning question that needs to be answered? Please take a look at our list of questions below. If we haven't covered something in
particular that you would like to know please contact us using the link on our store front.

Q: Where do you deliver? 

A: We deliver to most EU countries. If you do not see a delivery option for your country when checking out, please
contact us.

Q: Can I track my order?

A: Once your order has been despatched, you will receive an email confirming your order has been passed on to our delivery services provider.

Q: Can I have my items delivered to an address other than my billing address?

A: You can have your order delivered to any mainland UK address regardless of the billing address. You can specify the delivery address on our checkout page.

Q: Are there any areas of the UK that you do not deliver to?

A: We deliver to all of mainland UK including the Highlands and the Islands such as the Isle of Man and the Isles of Scilly. Some outlying areas of the UK may require an extra working day for delivery.

Q: On what days do you deliver?

A: Our partner courier company delivers in the UK Monday to Saturday. Overseas delivery times may vary according to your local postal service.

Q: How do I know if my goods have been lost in transit?

A: If you have not received your goods within the specified time frame, please contact us immediately. We will query this with our partner courier company. There will be a given timescale for which carrier companies will accept that goods have been lost. This time scale will be shown within their Terms and Conditions.

Q: How do I return an item by post?

A: If you are not completely satisfied with your purchase, please send it back to us in its original condition within 30 days. The garment(s) must be returned with all original tags and packaging. Please indicate on your Invoice whether it is an exchange or a refund. Upon receipt of and examination we will exchange the item and despatch the very same day or we will issue a full refund to the value of the item(s). Please note that goods must be returned and have arrived at Head Office within 30 days.

Blue Inc will not be able to refund any delivery charges. We recommend any returns made by mail are sent recorded delivery to ensure it arrives safely and correctly. It is the customer's responsibility to ensure the package is sent to us. Exchanges and refunds are not available on underwear due to hygiene reasons, except where the item is faulty.

All mailed returns should be addressed to Blue Inc, Blue Inc House, 13 Uplands Business Park, Blackhorse Lane, London E17 5QN.

All of our items are inspected before despatch, however should you receive a faulty of incorrect item, please send it back to us with the attached invoice. All items are checked when returned and if we find that your product is faulty then we will return you the full cost, including delivery charges. If you have any issues with returning your item please contact us quoting your reference number, name and product purchased. Please also add your reason for return and whether you require an exchange or refund. We will advise you on how to proceed with your return.

Q: Can I return or exchange an item in the store?

A: Items bought on play.com cannot be returned to Blue Inc stores.

Q: When will you refund my money?

A: We will refund your money as soon as we can but please allow at least 3 working days from the point of us receiving your item(s). We will send you an email confirming the refund and the value amount. After you receive the conformation email please allow up to 5 days for the money to be credited to your account.

Q: Can I still claim a refund even if I have lost my delivery note?

A: If you have lost this documentation we are unable to provide an exchange or refund for you as this is your proof of purchase.