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Shipping is free for all our products

Shipping time to the UK and Europe is 4-14 business days up to a maximum of 21 business days.

Please allow for 1 to 2 business days for your order to be processed. Once the order has been shipped from our Ontario Canada facility, we will notify Play.com that the order has shipped.

If you require further assistance, please cll us toll-free at 1-888-402-7323 or email us at service@bookoutlet.com and we will be happy to assist you in any way we can.


All of our books have a 100% Customer Satisfaction Guarantee. If you're not happy with your purchase, please contact our Customer Service department within 5 days of receipt of your order.

Create an email ticket with our customer service team. Be sure to include "Play.com - Returns, refunds, or replacements" in the subject line. Include your order information with the email. Please send all emails to service@bookoutlet.com.

Our Customer Service department will determine if a price adjustment or refund is warranted and respond back with your Return Authorization Number. We do not accept returns without a customer service Return Authorization Number (RAN). 

Please note, music CDs, audio books, videos and software cannot be returned once opened.

Tel: 1-888-402-7323
Hours: 9:00am-5:00pm EST
Email: service@bookoutlet.com

Returns Mailing Address:
67 Front St. N
Thorold, Ontario

L2V 1X3