When are you going to dispatch my lovely stuff?
We aim to dispatch all orders placed before 3pm (GMT) on the day of your order or if ordered after this deadline within 24 hours (subject to availability of stock and excluding weekends and Bank Holidays). If for any reason we cannot dispatch within this timeframe our customer services team will contact you using the email details you have provided with your order.
Can I cancel my order? (I probably won't but just in case).
Any orders cancelled before 4pm on the date of purchase and therefore before dispatch will be refunded in full the same day. Any orders already dispatched that you wish to cancel will be refunded in full on return of the goods in good condition (see Returns Policy for further details)
What's your Returns Policy then?
If you are unhappy with your purchase, we can either exchange or refund the items, providing we receive them back within 14 days of delivery. Please note that goods are returned at your own cost. We request that you return goods by registered post, as we cannot be responsible for parcels that do not reach us. Faulty items will be refunded in full including all postage costs. This does not affect your statutory rights.
Where do I return stuff to?
We will email you the address once we have received your order cancellation.
Where do you make all your stuff? (apart from in your magic factory)
All of our yummy things are printed and packed in the UK and we only use sustainable materials. We love trees and often cuddle them in our spare time. We even lend our bike to the ash tree down the road and he can pull a sick wheelie, this one time he done a skid that lasted two weeks.
What's your favourite colour?
It's probably pink, but we like all colours. We're currently taking evening classes in learning to become a rainbow innit.
What do your mum's think of what you make?
Our mum's (Terry & Roy) love it and can often be seen wearing sandwich boards promoting us. It get's a bit tricky when trying to get back in the car though (but hysterical to watch).
The above info has really helped me, but what if I have anything else I'd like to know?
For further information about any of the above points or regarding any aspect of your order, general diy advice or tips on keeping tarantulas, please get in touch.