We aim to despatch all orders within 24 hours once payment has cleared, during peak periods such as Christmas and Bank holidays despatch times maybe slightly higher.- Delivery times are 5-7 working days for all orders going to the UK.- Delivery times are 5-12 working days for all orders going to Europe (outside of the UK)Please note that working days do not include weekends or bank holidays.
Returns & Refunds Information
We are happy to refund unwanted items that are returned to us within 30 days of the order being shipped, provided they are in mint condition. Customers are advised to include a brief note explaining the reason for return.Please note if items are returned as no longer required/change my mind, the cost of the item only will be refunded and not the return postage costs unless otherwise agreed in advance.In the event you receive an item from us which is faulty, incorrect or damaged, please contact us before you return your order so we can offer the best possible solution and also check our stock to see if a replacement is possible. In order for us to process your claim as quickly as possible, please provide us with images of the damaged item, including the delivery note and its postal packaging, within 7 days of receipt. If your item is faulty due to a printing error or physical defect, please include photos so we can check our remaining stock is not affected.Once an order has been returned to us, we will notify you via email and a refund will be processed. Browns Books reserves the right to refuse delivery or charge a re-stocking fee for any order returned after 30 days.Returns Address:Browns Books ReturnsPO BOX 48WesthamEast SussexBN23 6WB