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Frequently Asked Questions

I have changed my mind and would like to cancel/make changes to my order.
To provide our customers with the highest level of service, all of our systems are fully
automated meaning your order could have been actioned within an hour. As a result of this it is not always possible to cancel or amend an order in any way. However, if you need to amend your order please contact us immediately and we will endeavour to try our best to help. If your order is despatched, you may return it to us for a full refund providing that the item is in mint condition.

Will this play in my DVD player?
As a UK based company, all of our DVDs are region 2 (region B for Blu-ray) unless otherwise stated on the respective listing. Please see below for more information regarding region coding:

Region 1 DVDs are suitable for use in the following countries:
Bermuda, Canada, United States and U.S. territories.

Region 2 DVDs are suitable for use in the following countries:
Europe (Excluding Belarus, Russia and the Ukraine), Egypt, French Overseas departments and territories, Greenland, Japan, Lesotho, Middle East, South Africa.

Region 3 DVDs are suitable for use in the following countries:
China, Southeast Asia, South Korea, Taiwan (Hong Kong, Macau).

Region 4 DVDs are suitable for use in the following countries:
Australia, Caribbean, Central America, Papua New Guinea and much of Oceania, Mexico and New Zealand.

Region B (Blu-ray):
Includes most European and Middle Eastern countries, all of Africa, Australia and New Zealand.

Which payment methods do you accept?
The only method of payment we accept is a payment made through Play. We do not accept payment via cheque or postal order and are unable to accept payments over the phone.

When will my account be charged?
We require immediate payment in order for any order to be successfully placed.

Can you lower the price of a listing?
We aim to be competitive and price our items on Play as low as we possibly can. Regrettably, we are unable to reduce our prices any further.

What do I do if I haven't received my order?
If you haven't received your order after the delivery date stated in your confirmation email please contact us via playtrade@brownsbooks.com and we will get back to you within 24 hours (At peak times (Christmas and public holidays) this may not be possible).

What do I do if I have received a faulty product or the wrong item?
In the event that your order is received damaged or faulty or if you receive the wrong item, please contact us via playtrade@brownsbooks.com and we will get back to you as soon as
possible. Once reported to us we will endeavour to investigate the problem.

Do you accept returns?
We do accept returns, however all returned items must be in mint condition. Customers are
advised to include a brief note explaining the reason for return. You are responsible for the cost of return shipping charges.

If the reason for return is due to the item being received damaged and you have contacted us
regarding this prior to returning the item, return postage costs will be refunded. However, if returning without advising us then re-stocking fees may apply.

Once an order has been returned to us, we will notify you via email and a refund will be processed through Play.

Browns Books reserves the right to refuse delivery or charge a re-stocking fee for any order returned after 30 days.