• Hello,Welcome to Play.com.  . (Not youSign in?) | Register
  • 0 SuperPoints
  • Your Account
  • Help

Buyagift on Play

Buyagift are the UK's largest online gift experience provider. We pride ourselves on fantastic customer service, market leading offers and low prices.

Thanks to the hard work and commitment of our team we continue to grow every year; currently at a rate of more than 20 per cent. Buyagift Plc made sales of over £20 million last year in the UK and is also proud to be part of an international group of gift experience companies Smart & Co. Smart & Co operates in over 20 countries worldwide and annually makes sales of over ??350 million a year.

Shipping Information

Orders placed before 3pm

Experiencevouchers ordered before 3pm are despatched the same day and delivered to you by Royal Mail First Class post.

Orders placed after 3pm

Orders placed after 3pm will be processed and despatched the next working day and delivered to you by Royal Mail First Class post.

Orders placed after 3pm Friday, or placed on Saturday or Sunday, will be processed and despatched on the next working day and delivered to you by Royal Mail First Class post.

Returns and Refunds

You have the right to return any goods or vouchers within 7 days of receipt for a full refund. All refunds made after 7 days and within 28 days of receipt will incur a £20 or 20% administration charge (whichever is greater). Once you or your recipient has redeemed your voucher and booked an experience with an operator you are bound by their Terms and Conditions. Please make yourself aware of these at the time of booking. 

Cancellation/Change of address on order
We regret that once you have submitted your order we are unable to amend/cancel your order details. Please ensure that you check that your order details are correct prior to submission.

VAT Number

749 3346 05

Contact Us

Please feel free to get in touch to discuss your order at customercare@buyagift.co.uk where we aim to respond to all queries within 4 hours (during office hours). You can call us from 9am to 5.30pm Monday to Friday (excluding holidays). Calls cost 5p per minute from a BT landline.

Call us on:

Customer Services: 0844 888 2882

Fax us on: +44 20 8275 5221

Or call from abroad: +44 20 8275 5220

Our address is:


Kingmaker House
15 Station Road, New Barnet 
Herts, EN5 1NZ