Once we receive your order we aim to dispatch it as quickly as possible - however the item will not appear marked as dispatched until it is posted.
Postal collections take place at 4pm, Monday to Friday.
Most UK orders are dispatched by Royal Mail First Class. Royal Mail delivery can take between 1-3 days to deliver.
However, on rare occasions, UK parcels do take longer and we hope you understand this is beyond our control.
Royal Mail will not consider a UK parcel "lost" until 15 WORKING days after the delivery due date.
This could mean that a parcel dispatched by us on Monday, September 1, would not be "lost" until approx September 22 -25 at the very earliest.
If your order has been sent International Signed For with Airmail delivery, delivery target time is three working days to Western Europe,
five working days to Eastern Europe and seven working days for the rest of the world.
Large and heavy items are often sent Recorded Delivery by courier.
This is usually ParcelForce and you can use its free track and trace service to discover information about your parcel.
All recorded and courier packages will need to be signed for at the delivery address.
If no-one is there, your parcel will be returned to the depot and a card should be left telling you how to collect it.
If you fail to collect the parcel within the "courier's" time frame it will eventually be returned to us.
We can not issue a refund until we have the item in our possession.