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Shipping & Delivery

UK DELIVERY

We will dispatch all orders within 5 working days, Monday-Friday.

Delivery Service Timescale 
(please note: all deliveries are subject to stock availability)
Delivery time from order
Economy Delivery
(small items under 1kg)
We use Royal Mail 2nd Class to deliver all items with Economy Delivery under 1kg

Exclusions apply. For more information  click here

Royal Mail 2nd

3-8 working days
Standard Delivery
(small items under 1kg)
Royal Mail 1st Class 3-6 working days
Standard Delivery
(large items or items over 1kg)
Parcelforce Express 48 2 Day

Deliveries are made Monday-Friday between 9am and 17:30pm, during peak times your delivery may arrive between 7.30am and 9pm.

2-5 working days
Express Delivery
(all items)
Parcelforce Express 24 Next Day

Deliveries are made Monday-Friday between 9am and 17:30pm, during peak times your delivery may arrive between 7.30am and 9pm.

1-4 working days

Split Deliveries

Please note in some cases your order may be sent in more than 1 parcel. If you do not receive everything you were expecting in your delivery, please wait a further 2 working days before contacting us as the goods will be in transit.

Postcode Exclusions

There are restricted postcode areas where we are unable to offer a Next Day delivery service. These areas are as follows:

Aberdeen: AB Dundee: DD8-11

Channel Islands (includes Alderney & Sark): all GY and JE

Western Isles: all HS Isle of Man: all IM

Inverness-shire: all IV

Fife: KY

Ayrshire: all KA 27-28

Orkney Islands: KW 1-3, 5-17

Renfrewshire: PA 20-49, 60-78

Perthshire: PH 19-26, 30-44, 49-50

Cornwall: TR 21??25

Shetland Isles: all ZE

Nothern Ireland: BT 1-99

BFPO

Deliveries to these areas will be as per the Standard Delivery option regardless of which shipping option is chosen.

What happens if you are not home when your order is delivered?

If you are not in when a courier attempts delivery, they will leave you a "Sorry We Missed You" card so that you can rearrange delivery at a convenient time, alternatively they may leave your parcel with a neighbour and leave you a card to advise you.

What happens if you do not receive a "Sorry We Missed You" card?

If you do not receive a "Sorry We Missed You" card within 7 working days of your purchase, please login to your account and checking the tracking on your order. You can then contact the appropriate courier to rearrange delivery or collect your parcel from your local Royal Mail delivery office.

INTERNATIONAL DELIVERY

We offer international delivery on selected items. Please see individual product for further details. A variable delivery charge will be applied at the checkout, according to the country of destination and weight of your order (see our main International Delivery section below). Please note that we are unable to deliver to PO Boxes.

Zone Service Minimum delivery charge Minimum delivery time from order
Jersey & Guernsey Parcelforce Euro Priority £19.95 3-7 working days
UK BFPO Parcelforce BFPO £16.95 varies
Europe Zone 1 - Belgium, Denmark, France, Germany, Ireland, Luxembourg, Monaco, Netherlands Parcelforce Euro Priority / FedEx International Priority / Royal Mail Air Mail £24.95 3-7 working days
Europe Zone 2 - Greece, Italy, Portugal, Spain Parcelforce Euro Priority / FedEx International Priority / Royal Mail Air Mail £24.95 3-7 working days
North America FedEx International Priority / Royal Mail Air Mail £19.95 3-7 working days
Far East & Australia FedEx International Priority / Royal Mail Air Mail £27.95 3-7 working days
Japan FedEx International Priority / Royal Mail Air Mail £27.95 3-7 working days

The delivery charge will be applied according to the total weight of your delivery. The delivery charge will be displayed at the checkout on the order summary page.

We aim to deliver as specified in the table above, however:

  • Delivery made by airmail can take up to 30 days.

  • Import duties and taxes may have to be paid in some countries.

  • Before ordering please obtain details of these charges from Customs & Excise in the country to which the goods are being dispatched.