Shipping & Delivery
We will dispatch all orders within 5 working days, Monday-Friday.
Exclusions apply. For more information click here
Royal Mail 2nd
Deliveries are made Monday-Friday between 9am and 17:30pm, during peak times your delivery may arrive between 7.30am and 9pm.
Please note in some cases your order may be sent in more than 1 parcel. If you do not receive everything you were expecting in your delivery, please wait a further 2 working days before contacting us as the goods will be in transit.
There are restricted postcode areas where we are unable to offer a Next Day delivery service. These areas are as follows:
Aberdeen: AB Dundee: DD8-11
Channel Islands (includes Alderney & Sark): all GY and JE
Western Isles: all HS Isle of Man: all IM
Inverness-shire: all IV
Ayrshire: all KA 27-28
Orkney Islands: KW 1-3, 5-17
Renfrewshire: PA 20-49, 60-78
Perthshire: PH 19-26, 30-44, 49-50
Cornwall: TR 21??25
Shetland Isles: all ZE
Nothern Ireland: BT 1-99
Deliveries to these areas will be as per the Standard Delivery option regardless of which shipping option is chosen.
What happens if you are not home when your order is delivered?
If you are not in when a courier attempts delivery, they will leave you a "Sorry We Missed You" card so that you can rearrange delivery at a convenient time, alternatively they may leave your parcel with a neighbour and leave you a card to advise you.
What happens if you do not receive a "Sorry We Missed You" card?
If you do not receive a "Sorry We Missed You" card within 7 working days of your purchase, please login to your account and checking the tracking on your order. You can then contact the appropriate courier to rearrange delivery or collect your parcel from your local Royal Mail delivery office.
We offer international delivery on selected items. Please see individual product for further details. A variable delivery charge will be applied at the checkout, according to the country of destination and weight of your order (see our main International Delivery section below). Please note that we are unable to deliver to PO Boxes.
The delivery charge will be applied according to the total weight of your delivery. The delivery charge will be displayed at the checkout on the order summary page.
We aim to deliver as specified in the table above, however:
Delivery made by airmail can take up to 30 days.
Import duties and taxes may have to be paid in some countries.
Before ordering please obtain details of these charges from Customs & Excise in the country to which the goods are being dispatched.