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  • All orders for physical items will be shipped by next business day.
  • All orders for digital items will be emailed by next business day.
  • Postal delivery usually takes 6 - 10 days across Europe.
  • We post via Deutsche Post. We will provide the tracking number when available.
  • Please allow up to 15 days before reporting an item as lost. We are unable to consider any parcels as lost before this point.

Returns and Refund Policy

We want you to be satisfied with your purchase and our service.

If you decide you do not want to keep the item you may return it to us at your own expense for a full refund within 30 days of purchase date.*

Faulty item: If your item develops a fault please contact the publisher or manufacturer for technical help/repair before contacting us.

Damaged item: The majority of orders are packaged in a padded envelope which usually protects the item inside; unfortunately damage can sometimes occur during transit. If your item is damaged we will offer a replacement item or you may return it for a full refund.

Incorrect Item: If you are sent the incorrect item it is likely a mistake with the packing, In this case please contact us and we will send out the correct item.

Note: We will only cover the return postage cost for faulty, damaged or incorrect goods.

*We do NOT accept returns on opened games or opened software. Only exchanges for defective items will be given. We also do NOT accept returns on digital goods which have been delivered via email (such as software licence keys or XBOX Live Membership codes).

Returns Address


SIN 28 Aramex House

Old Bath Road Colnbrook

Slough, Berkshire SL3 0NS England