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About Us

With over 125 years of experience in confectionery, we know our sweets and chocolate! We are a family business operating from our warehouses and offices on the Hampshire / Wiltshire border. We have been selling online for over 10 years, but we are relatively new to Play.com - please check out our Feedbackand if you buy from us
we'd hugely appreciate it if you'd rate us. Thanks!

 

At Caley's Candy you can find our own range of products, as well as other major sweet brands from around the world. We also carry a massive range of Partyware and Gifts, as well as Artificial Flowers - so we have everything you need for your big event!

We have built strong relationships with suppliers and manufacturers over the years, which means we are able to offer fantastic prices (as well as service) - whether you are an individual or a business.

 

Refunds Policy

We accept refunds and exchanges.

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can??t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven??t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you??ve done all of this and you still have not received your refund yet, please contact us at info@caleys.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@caleys.com and send your item to:

Crest House

Middle Wallop

Stockbridge

Hampshire

UK

SO20 8EG.

 

Shipping
To return your product, you should mail your product to:

Crest House

Middle Wallop

Stockbridge

Hampshire

UK

SO20 8EG.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don??t guarantee that we will receive your returned item.