• Hello,Welcome to Play.com.  . (Not youSign in?) | Register
  • 0 SuperPoints
  • Your Account
  • Help

Returns Policy

It's our aim to provide a returns service that is totally hassle-free for you. If you're not completely satisfied with an item you may return it within 12 months of purchase, and as long as the item isn't fitted or used we're happy to receive it back for a refund.

How to:

  1. Put your unused labelled item for return back in it's original packaging.
  2. Please insert the original invoice into the returning package and give a short reason for return on that invoice.
  3. Post the item back to CRC (the postal address is on the bottom of the returns form). Alternatively UK customers can use our free Collect Plus service.
  4. We will be in touch if there are any issues or when your return has been processed.


Here are some guidelines to help you get the best and fastest return service:

  • Each returned item should be in it's original packaging with the manufacturers labels attached. Please do not tape or attach labels directly to the retail packaging.
  • When returning clothing, where relevant, the original hygiene slips must be in place.
  • Wetsuits must be returned in their original condition and nail marks, stress marks or cuts in the wetsuit will not be accepted for return as an unused item.


We reserve the right to reject the return of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights.

  • It can take up to 7 working days for us to receive your return, depending on which postal service you use. However, once we receive your goods, we will inspect and process them within 24hrs. Refunds will automatically be issued to the same payment method used to purchase the goods. As soon as your return has been processed by our team we will email you to let you know. In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with our Customer Service Team.


If your purchase isn't everything you expected it to be and you wish to exchange an item the simplest and quickest thing to do is place a brand new order for your new item and return the old one to us for a full refund.

Return shipping costs are non-refundable. If the item is being returned as a result of our error, (damaged, defective, wrong item sent etc), we will refund Royal Mail First Class or Standard Parcel postage costs.


Returning an item using Collect Plus

You can return your Chain Reaction Cycles order for free, via local shops and supermarkets, providing they offer the Collect Plus service.  Collect Plus stores are open for over 9 hours a day, Monday to Saturday, with over 98% of the stores open 7 days a week.

Collect Plus is a free and easy way to return parcels delivered to addresses in the UK back to Chain Reaction Cycles. There are over 4100 stores nationwide offering this service: www.collectplus.co.uk


Simply follow the instructions below to return your item using Collect Plus:

1. Complete the returns
form provided in your order and enclose it with your parcel.

2. Fill your order
reference in the Collect Plus label.

3. Peel off the label and
attach it to your parcel, ensuring any original delivery labels are removed
or covered.

4. Take your parcel to a
local store offering Collect Plus services, where you will receive proof of
postage, insurance and a code to track your return online.


If you have lost your Collect Plus insert, please go to http://www.collectplus.co.uk/chainreactioncycles to print off a new one.

When returning goods please ensure they are in their original condition and include all parts, accessories and packaging. Please ensure you package your return to prevent any damage to the items.