It's our aim to provide a returns service that is totally hassle-free for you. If you're not completely satisfied with an item you may return it within 12 months of purchase, and as long as the item isn't fitted or used we're happy to receive it back for a refund.
Here are some guidelines to help you get the best and fastest return service:
We reserve the right to reject the return of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights.
If your purchase isn't everything you expected it to be and you wish to exchange an item the simplest and quickest thing to do is place a brand new order for your new item and return the old one to us for a full refund.
Return shipping costs are non-refundable. If the item is being returned as a result of our error, (damaged, defective, wrong item sent etc), we will refund Royal Mail First Class or Standard Parcel postage costs.
You can return your Chain Reaction Cycles order for free, via local shops and supermarkets, providing they offer the Collect Plus service. Collect Plus stores are open for over 9 hours a day, Monday to Saturday, with over 98% of the stores open 7 days a week.Collect Plus is a free and easy way to return parcels delivered to addresses in the UK back to Chain Reaction Cycles. There are over 4100 stores nationwide offering this service: www.collectplus.co.uk
Simply follow the instructions below to return your item using Collect Plus:
1. Complete the returnsform provided in your order and enclose it with your parcel.
2. Fill your orderreference in the Collect Plus label.
3. Peel off the label andattach it to your parcel, ensuring any original delivery labels are removedor covered.
4. Take your parcel to alocal store offering Collect Plus services, where you will receive proof ofpostage, insurance and a code to track your return online.
If you have lost your Collect Plus insert, please go to http://www.collectplus.co.uk/chainreactioncycles to print off a new one.When returning goods please ensure they are in their original condition and include all parts, accessories and packaging. Please ensure you package your return to prevent any damage to the items.