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Delivery Policy:

  • All orders received Monday - Thursday will be shipped the next working day. Orders received Friday - Sunday will be dispacthed on the following Monday. Please note that we do not work bank holidays
  • Delivery usually takes 2-3 working days for mobile phones and 3-5 working days for all SIM cards
  • Orange phones are sent by Royal Mail Tracked service (48 hours)
  • T-Mobile phones are sent by UKmail or Royal Mail
  • All SIMs are sent by Royal Mail second class service
  • Please allow up to 21 days before reporting an item as lost. We are unable to consider any parcels as lost before this point
  • We also offer express deliver at a charge of £7.50. This next day service applys to orders that are placed Monday - Friday, before 3PM  for Orange phones and Monday - Thursday, before 3PM on T-Mobile phones. Orders placed over the weekend will be dispatched the following Monday for Tuesday delivery (excluding bank holidays).


We are more than happy to help with any of your enquiries. When you contact us please can you ensure you include the Play sale number, this will aid us in a speedy resolution.