Delivery & Returns
UK Free Delivery
We offer a FREE UK standard delivery service for all orders Standard delivery is usually delivered within 3-7 working days.
UK Express Delivery
In need of your deliver fast? We offer a 1-2 day service! Once the items have been dispatched through our service provider your item will take 1-2 working days to arrive.
Our Express Delivery is £8.95* (*This price is for UK Mainland only and does not apply to various different locations in certain areas - please see terms and conditions and out of area options for details). We use DPD for the majority of our Express delivery orders. In some cases we may use a different courier due to where you are based or the shape/size of the item you have ordered.
Orders for multiple numbers of an item may take longer to assemble and may not therefore be eligible for express delivery. If the case arises and your item is out of stock you will be contacted and informed. Any items that are marked *Direct* do not apply for express delivery as they are delivered directly from the manufacturer.
Mount Board/Foam Board Delivery
We do our absolute best to ensure that all Mount board is packaged well for transit but because this is a fragile product slight damage may occur on edges and corners upon delivery.
Out of Area
We deliver to most postal areas in the Scottish Highlands and Offshore, but unfortunately due to certain geographical locations our carrier restricts our service by charging a postal fee of £14.99
Unfortunately parcels despatched to forces personnel serving overseas (British Forces Post Office/BFPO) can only be sent using our standard service.
I have only received part of my order?
Some orders are split and sent separately. This could be due to the items in the order being very large e.g. canvases, easels etc or because some of the items you ordered are temporally out of stock. If they are out of stock you should receive a note in your parcel of which items are to follow.
If you need to cancel an order you need to contact us asap so that we can stop your order from being dispatched and refund you.
100% Money Back Guarantee*.
*This is for UK mainland customers only. This may exclude additional delivery charges that were made to send to you intially.
You may return, new unopened items sold by us within 7 days of delivery for a full refund. Items should be returned in their original packaging and saleable condition, with a completed returns form. We will also pay the return shipping costs if the return is a result of our error.
Once you have notified the us that you are cancelling the contract, we will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
If you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods.
If the goods supplied to you are damaged on delivery, please contact us either via email or call 020 7993 5479 and send the item/s back with a completed returns form. Where your request will then be processed within 7 working days. Upon return of the item/s Crafty Arts will investigate and you will be contacted within 7 days of reciept.